Farhad Kheirandish
IT Support Technician
Magdeburg,ST
Summary
Skilled IT professional with a solid background in hardware and software support, recognized for adept problem-solving abilities and a commitment to delivering exceptional service. Fluent in German with proficiency in English, I have acquired a wealth of practical IT experience through hands-on roles in the field. With a focus on continuous improvement, I bring a proactive approach to troubleshooting and a dedication to ensuring smooth IT operations.
Overview
4
4
years of professional experience
3
3
Languages
Work History
IT Support/Field Service Technician
Weiss IT Solutions
10.2023 - Current
- Conduct on-site installation, maintenance, and updates of hardware and software systems, ensuring optimal performance and functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
IT Support/Service Desk Technician
Tec-Repair GmbH
03.2020 - 01.2023
- Perform repairs on notebooks, tablets, and smartphones, ensuring timely resolution and high-quality service delivery.
- Actively sought feedback from end-users to identify areas for improvement in the service desk function.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Design Assistant -
BBS Europa Schule, Medien Design
Oschersleben, Germany 01.2018 - 1 2019
Secondary School Leaving Certificate -
Mir Bacha Khan High School
Kabul 01.2012 - 1 2015
Skills
Remote Desktop
Services
Software Installation
Hardware Installation
Office 365
- Incident Management
- Technological Know-How
- Teamwork
- Onsite Support
- Troubleshooting
- System Deployment
- Ticket Management
- Network Support
- Active Directory Management
- Printer Maintenance
- Asset and Inventory Management
- Equipment Repair
Personal Information
Driving License: B
Timeline
IT Support/Field Service Technician
Weiss IT Solutions
10.2023 - Current
IT Support/Service Desk Technician
Tec-Repair GmbH
03.2020 - 01.2023
Design Assistant -
BBS Europa Schule, Medien Design
01.2018 - 1 2019
Secondary School Leaving Certificate -
Mir Bacha Khan High School
01.2012 - 1 2015
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