Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farhad Tanha

Farhad Tanha

Hannover

Summary

Detail-oriented IT-System Engineer with a strong background in Level 1 and Level 2 support. Experienced in managing user accounts and implementing security standards, contributing to enhanced system performance and user satisfaction. Dedicated IT Systems Administrator known for effective troubleshooting and user support skills. Experienced in managing infrastructure and optimizing resource utilization in virtual environments, ready to elevate system performance and user experience.

Overview

6
6
years of professional experience

Work History

IT-System-Engineer

Tech mahindra
Wunstorf
09.2024 - 08.2025
  • Responsible for handling Level 1 and Level 2 analysis, trouble shooting and resolution.
  • Coordination with customer/partner SPOC for Hardware / VM / Software Installation /
    Configuration including OS install, RAID configuration, high availability module, IP allocation.
  • application failures or other IT related issues promptly.
  • Determined design criteria or specifications.
  • Created user accounts, managed passwords and performed account maintenance tasks per company policies.
  • Managing and monitoring all installed systems and infrastructure

IT Systems Administrator

Getec Energie gmbh
Hannover
08.2024 - 07.2025
  • AD: Managed user accounts and permissions in Active Directory environment.
  • Implemented group policies to enforce security standards and procedures.
  • Assisted in troubleshooting login and connectivity issues for end-users.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.
  • Microsoft 365 Administrator: Add users and groups, assign licenses, manage most users' properties, configure and manage email services, security and compliance, billing and support, domain and tenant management.
  • Exchange online: Managing user and shared mailboxes, creating and managing resource mailboxes and contacts, tracing messages to troubleshoot delivery issues, security and protection, managing users and permissions, reporting.
  • Sophos Xg Firewall Administator.
  • Device Management: Enrollment, Configuration, Monitoring, Application Management, Policy Configuration, User & Support Tasks:
  • VPN Support.
  • Documented and updated technical procedures, user guides, and policies for desktop support.
  • Participated in IT projects related to desktop support services.
  • Performed remote desktop support via phone or other remote access tools.
  • Configured and supported virtual environments using VMware optimizing resource utilization.

IT Technical Support Specialist

Netgotax
kassel
02.2019 - 02.2023
  • Installed and configured hardware and software for various user systems.
  • Configured and managed Active Directory to control user access and permissions.
  • Provided technical support to users regarding server-related inquiries or issues.
  • Configured and deployed Windows Servers in virtualized environments.
  • Installed and configured Active Directory, DNS, DHCP services on Windows Servers.
  • Provided technical support to staff in resolving IT-related issues.
  • Conducted routine system backups and data recovery processes.
  • Monitored system performance and recommended enhancements as needed.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained inventory records of all hardware components within the organization's network.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.

Education

Training As An IT Specialist For Systems Integration - IT Specialist

Jafka - Gemeinnützige Ges. F. Aus- Und Fortbildung
Kassel
02-2019

Bachelor of Science - Computer Science

Kardan University
Afghanistan
09-2012

Skills

  • Microsfot 365 Administator
  • Intune Administator
  • Exchange online Administator
  • Desktop Support
  • CCNA
  • Sophos Xg Administator
  • Windows Server
  • Vmware Vsphere

Languages

Dari
First Language
German
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2

Timeline

IT-System-Engineer

Tech mahindra
09.2024 - 08.2025

IT Systems Administrator

Getec Energie gmbh
08.2024 - 07.2025

IT Technical Support Specialist

Netgotax
02.2019 - 02.2023

Training As An IT Specialist For Systems Integration - IT Specialist

Jafka - Gemeinnützige Ges. F. Aus- Und Fortbildung

Bachelor of Science - Computer Science

Kardan University

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Farhad Tanha