Farnaz Ghanbarzadeh
Team Assistant
Hamburg
Summary
Developed strong organizational and multitasking abilities in fast-paced office environment, contributing to effective team operations. Skilled in using Microsoft Office Suite and project management tools to streamline administrative processes. Seeking to transition into new field, leveraging these transferrable skills to drive efficiency and support in various settings.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Team Assistant
Jung Von Matt HAMBURG GmbH
09.2024 - Current
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
- Improved office efficiency with the implementation of digital filing systems and document templates.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Maintained open lines of communication between departments to enhance overall company performance.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Boosted team morale through the planning and execution of engaging team-building events.
- Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team.
- Mitigated potential conflicts within the team by addressing issues proactively and mediating discussions when needed.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Contributed to budget management by tracking expenses, processing invoices, and generating financial reports.
- Assisted in recruitment to build team of top performers.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed and implemented process improvement strategies.
- Operated various machines used in production processes.
- Monitored production processes to identify and address potential issues.
- Utilized safety devices and procedures to protect personnel and equipment.
Partner Assistant
A&O Shearman LLP
06.2024 - 08.2024
- Maximized partner productivity by taking on administrative tasks and handling time-sensitive requests.
- Facilitated successful meetings and conferences by proactively coordinating logistics and materials.
- Streamlined partner expenses tracking through organized documentation and timely submissions.
- Assisted in the negotiation process, effectively liaising between partners and clients.
- Implemented effective scheduling practices, ensuring all deadlines were met without compromising quality or results.
- Delivered outstanding results under pressure while managing multiple priorities simultaneously.
- Improved office efficiency by maintaining an organized filing system for crucial documents.
Capacity Manager
Accenture Song Brand Germany GmbH
12.2023 - 05.2024
- Enhanced capacity management efficiency by implementing data-driven strategies and monitoring tools.
- Assisted in budget planning by providing accurate estimates of required resources, supporting financial decision-making processes within the organization.
- Optimized resource allocation for improved service delivery and reduced costs.
- Evaluated emerging technologies for potential benefits in enhancing the organization''s capacity management capabilities.
- Developed forecasts for future resource needs based on historical trends and anticipated growth patterns, ensuring preparedness for upcoming demands.
- Identified opportunities for process improvements, leading to better utilization of available resources within the organization.
- Reduced downtime by effectively managing server capacities and proactively addressing potential bottlenecks.
- Collaborated with cross-functional teams to ensure optimal resource utilization and performance.
- Increased operational efficiency through the development of automated capacity management tools and processes.
- Streamlined capacity management processes, resulting in increased productivity and cost savings.
- Maintained a comprehensive inventory of all assets, allowing efficient tracking of equipment usage and lifecycle status.
Junior Capacity Manager
Accenture Song Brand Germany GmbH
01.2023 - 11.2023
- Reduced downtime by effectively managing server capacities and proactively addressing potential bottlenecks.
- Developed forecasts for future resource needs based on historical trends and anticipated growth patterns, ensuring preparedness for upcoming demands.
- Increased operational efficiency through the development of automated capacity management tools and processes.
- Identified opportunities for process improvements, leading to better utilization of available resources within the organization.
- Enhanced capacity management efficiency by implementing data-driven strategies and monitoring tools.
Promoter at Trade Fairs & Events
Bernert & Delogu GbR
06.2011 - 06.2023
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Apprenticeship as Executive Assistant
Accenture Song Brand Germany GmbH
02.2021 - 01.2023
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Worked with senior management to initiate new projects and assist in various processes.
Flight Attendant
SunExpress Deutschland GmbH I. L.
05.2017 - 11.2020
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Boosted passenger loyalty through personalized service and attention to detail.
- Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
- Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Completed pre-flight safety checks to reinforce passenger safety.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Delivered food and beverage service, reading material and other in-flight services.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers with storing luggage and helped locate seating.
Temporary Receptionist
Ibis Hannover Medical Park & Mercure Hotel Hamburg City
02.2018 - 04.2019
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Voluntary Translation Work for Iranian and Afghan
Volunteering
06.2016 - 06.2017
- Proven ability to learn quickly and adapt to new situations.
Internship Student
Kanzlei Kozianka & Weidner Rechtsanwälte
08.2014 - 09.2014
Internship Student
Regierungspräsidium Gießen
08.2013 - 09.2013
Internship Student
Landgericht Kassel
02.2013 - 03.2013
Education
No Degree - Study of Law
Philipps Universität Marburg
Marburg, Germany 04.2001 -
High School Diploma -
CJD Elze
Elze, Germany 04.2001 -
Focus Area Studies in Medical Law - Study of Law
Philipps Universität Marburg
Marburg, Germany 05.2013 - 10.2015
Additional Qualification in Pharmaceutical Law - Study of Law
Philipps Universität Marburg
Marburg, Germany 07.2013 - 07.2016
Apprenticeship - Commercial And Advertising Art
Berufliche Schule City Nord
Hamburg, Germany 04.2001 -
Skills
Microsoft Office 365
Apple iOS
Meeting planning
Calendar management
Travel arrangements
Expense reporting
Presentation preparation
Customer service advocacy
Proofreading documents
Business correspondence management
People management
Teamwork and collaboration
Problem-solving
undefinedPersonal Information
- Place of Birth: Hamburg, Germany
- Date of Birth: 12/19/90
- German and Iranian citizenship
Timeline
Team Assistant
Jung Von Matt HAMBURG GmbH
09.2024 - Current
Partner Assistant
A&O Shearman LLP
06.2024 - 08.2024
Capacity Manager
Accenture Song Brand Germany GmbH
12.2023 - 05.2024
Junior Capacity Manager
Accenture Song Brand Germany GmbH
01.2023 - 11.2023
Apprenticeship as Executive Assistant
Accenture Song Brand Germany GmbH
02.2021 - 01.2023
Temporary Receptionist
Ibis Hannover Medical Park & Mercure Hotel Hamburg City
02.2018 - 04.2019
Flight Attendant
SunExpress Deutschland GmbH I. L.
05.2017 - 11.2020
Voluntary Translation Work for Iranian and Afghan
Volunteering
06.2016 - 06.2017
Internship Student
Kanzlei Kozianka & Weidner Rechtsanwälte
08.2014 - 09.2014
Internship Student
Regierungspräsidium Gießen
08.2013 - 09.2013
Additional Qualification in Pharmaceutical Law - Study of Law
Philipps Universität Marburg
07.2013 - 07.2016
Focus Area Studies in Medical Law - Study of Law
Philipps Universität Marburg
05.2013 - 10.2015
Internship Student
Landgericht Kassel
02.2013 - 03.2013
Promoter at Trade Fairs & Events
Bernert & Delogu GbR
06.2011 - 06.2023
No Degree - Study of Law
Philipps Universität Marburg
04.2001 -
High School Diploma -
CJD Elze
04.2001 -
Apprenticeship - Commercial And Advertising Art
Berufliche Schule City Nord
04.2001 -
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