FARZANA NISAR
Newark
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for fostering strong customer relations and cultivating meaningful relationships that drive success. Expertise in independent decision-making and sound judgment to influence positive organizational outcomes. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Breslow Home Health
03.2025 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
Account Manager
Sallie Mae Bank
04.2019 - 03.2025
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Member service representative
YMCA
02.2016 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelors of Science - Computer Network & Security
Wilmington University
New Castle, DE05.2021
Skills
- A great negotiator with excellent communication skills
- Multidisciplinary team collaboration
- Case management
- Quality assurance
- Treatment Planning
- Active listening
- Team collaboration
- Claims processing
- Healthcare
- Organizational standards
- Time management
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Care Coordinator
Breslow Home Health
03.2025 - Current
Account Manager
Sallie Mae Bank
04.2019 - 03.2025
Member service representative
YMCA
02.2016 - 09.2019
Bachelors of Science - Computer Network & Security
Wilmington University