Faten AlKafarna
Langen (Hessen)
Summary
Motivated and visionary individual with 9 years of progressive experience in banking and financial service sector. My career objective is to secure a position with a reputable problem-solver and analytical thinker seeks administrative position to improve the workflow and apply education and experience to further promote the success of the company. As a global shaper of Gaza hub I am a passionate about contributing to the positive change in our community, collaborate to shape a better future locally and globally.
Overview
9
9
years of professional experience
Work History
Deputy of head teller/ sales supervisor
Quds Bank
01.2019 - 10.2023
- Obtaining an official signature "B91" from the Palestinian Monetary Authority to achieve the duties of a sales supervisor when needed.
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule
- Supervises other bank tellers and their cash drawers
- Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly
- Work with Branch Manager in preparing and reviewing monthly Sales Associate scorecards
- Distribute marketing materials to customers and discuss the Bank’s products and services with customer.
Customer Service Representative
Quds Bank
01.2017 - 10.2023
- Excellence in achieving the required sales target especially in loans, savings accounts and deposits during the last four years and as a result I was rewarded with financial prizes and appreciation certificates from the bank's management.
- Opens customer accounts by recording account information
- Contributes to team effort by accomplishing related results as needed
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Bank teller
Quds Bank
01.2015 - 01.2017
- A Great achievement in the sales of Western Union transfers.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Serves customers by completing account transactions
- Cross-selling of bank products and services based on customer needs in accordance with the bank’s procedures and standards.
Education
Bachelor degree in Business Administration in English -
Islamic University of Gaza
High school - scientific
Basher Al Rayes school
01.2010
Skills
- Outstanding communication skills both verbal and written, presentation and interpersonal skills
- Providing compelling evidence to support themes
- Strong organizational and planning skills
- The ability to motivate
- Communication involves the flow of information within the organization, whether formal or informal, verbal or written
- Significant decision-making skills, as it often dictates the success in achieving organizational objectives
- Delegation and problem solving abilities
- Well established under pressure with diverse and multicultural groups
- Flexibility and ability to quickly learn and adapt to new systems with diverse groups
- Facilitating Group Discussion
- Active listening and brainstorming
Public speaking skills
Management skills
Team-building skills
- Collaboration and cooperation
- Responding to Constructive Criticism
- Ability to communicate clearly
- Social Media Activist
- Spreading awareness and knowledge through different means of social media (Facebook, YouTube, LinkedIn, Twitter, etc)
- MS Office with FrontPage, Computer skills, Internet tools and Arabic and English typing
- Forwarding calls and integrating calendars and schedules
- Creating unique formulas and editing chart details
- Filing emails into storage and flagging and prioritizing emails
- Artistic abilities
- Drawing landscapes, portraits and abstract pieces of work
- Painting, crafts recycling into art pieces
Coaching and leadership skills
IT
Hobbies And Interest
I am a lifelong learner and avid reader. I like traveling to different countries to learn about different cultures and build a successful network. As a member of the Global Shaping Community, I am extremely interested in collaborating with like-minded leaders around the world. Outside of work hours I enjoy staying fit and going to the gym, I like spending time with family and friends and I also enjoy helping and meeting new people which is why I have been a volunteer at my community.
Training
- Time management, 2023, Palestinian Banking Institute-Gaza.
- Customer Complaints Handling, 2022, Palestinian Banking Institute-Gaza.
- Detecting counterfeiting and forgery in currencies and checks, 2021, Palestinian Banking Institute-Gaza.
- Smart selling skills course, 2019, Al-Mahdi Shaheen (Independent Marketing Consultant) sponsored by Al-Quds Bank training center-Gaza.
- Banking ethics and behaviors,2019, Palestinian Banking Institute-Gaza.
- Hebrew Language first level, 2018, Palestinian Banking Institute-Gaza.
- Hebrew Language second level, 2018, Palestinian Banking Institute-Gaza.
- Marketing of Financial and Banking Services, 2018, Palestinian Banking Institute-Gaza.
- Banking Secrecy, 2018, Palestinian Banking Institute-Gaza.
- The art of perusing for banking servicers using physiognomy, 2017, Palestinian Banking Institute-Gaza.
- Check and Promissory Note Legal Issues, 2017, Palestinian Banking Institute-Gaza.
- Team Building and participation using Fishing Methodology, 2017, Palestinian Banking Institute-Gaza.
- Excellence in Customer Services, 2017, Palestinian Banking Institute-Gaza.
- Nero Linguistic Programming, 2016, Palestinian Banking Institute-Gaza.
- Legal Aspects Of Banking, 2016, Palestinian Banking Institute-Gaza.
- English Learning Program, 2015, AMIDEAST-Gaza.
- Document Management and Electronic and Archiving System, 2014, Islamic University-Gaza.
- Field Training in financial and banking services, 2014, Cairo Amman Bank-Gaza.
Volunteer Experience
- I volunteered in several non-profit sector as events manager/organizer, volunteer and dedicate my time and energy to several initiatives addressing Palestinian youth development challenges.
- I am an active member in “Ele-Elna-elak” charitable campaign that is to provide emergency aid for marginalized people by fulfilling their basic needs including food, water, clothes, education, in order to respect and protect their rights and dignity.
References
- Mr. Wael Al Daya, Academic reference, Gaza, +972 592528274
- MR. Shehada AlGhoul Professional reference, Gaza,+972598356430
Timeline
Deputy of head teller/ sales supervisor
Quds Bank
01.2019 - 10.2023
Customer Service Representative
Quds Bank
01.2017 - 10.2023
Bank teller
Quds Bank
01.2015 - 01.2017
Bachelor degree in Business Administration in English -
Islamic University of Gaza
High school - scientific
Basher Al Rayes school