Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FATHIYA N S

Ernakulam

Summary

Dynamic customer service professional with proven expertise at GMR, excelling in conflict resolution and client support. Recognized for enhancing customer satisfaction through effective issue management and collaboration. Quick learner with strong interpersonal communication skills, adept at managing multiple tasks while achieving departmental goals.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

GMR
09.2024 - 02.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Trainee

Avion Group
05.2023 - 05.2023
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor - Tourism And Travel Management

Al Ameen College
Edathala, Kochi, India
03-2024

Diploma - Customized Certification in Airport Operation

GMR Aviation Academy
Kochi, India
07-2024

Certifiacte Course - Serving The Travel Customer

Avion Group of Airline Management
Kochi, India
12-2022

Higher Secondary - Computer Science

Government Higher Secondary School
Kochi, India
03-2021

Skills

  • Client support
  • Customer service expertise
  • Problem resolution
  • Cross-functional collaboration
  • Conflict resolution skills
  • Customer issue management
  • Task prioritization
  • Interpersonal communication skills
  • Proficient in managing multiple tasks
  • Responsive to new challenges

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Customer Service Associate

GMR
09.2024 - 02.2025

Trainee

Avion Group
05.2023 - 05.2023

Bachelor - Tourism And Travel Management

Al Ameen College

Diploma - Customized Certification in Airport Operation

GMR Aviation Academy

Certifiacte Course - Serving The Travel Customer

Avion Group of Airline Management

Higher Secondary - Computer Science

Government Higher Secondary School

Similar Profiles

CREATE PROFILE
FATHIYA N S