Overview
Work History
Education
Skills
Timeline
Generic

Fatih Kaypak

Premier Technical Support Specialist
Gelsenkirchen,BY

Overview

3
3
years of professional experience

Work History

Premier Technical Support Specialist

Lenovo
06.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Subject Matter Expert regarding docking station cases
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Digital Marketing Expert

Concentrix
10.2021 - 06.2022
  • Special contact for Meta B2B Customers
  • Developed creative multimedia assets for use in digital advertising campaigns, driving increased click-through rates and conversions.
  • Developed innovative digital marketing strategies that aligned with overall business objectives and KPIs.
  • Increased lead generation through the creation of targeted email marketing campaigns and engaging social media content.


2nd Level User Help Desk

Teleperformance
04.2021 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

Education

Business Administration And Management

Berufskolleg Ostvest
Datteln, Germany
06.2009

Skills

  • Customer Support
  • Customer experience management
  • Performance Optimization
  • Technical Troubleshooting

Timeline

Premier Technical Support Specialist

Lenovo
06.2022 - Current

Digital Marketing Expert

Concentrix
10.2021 - 06.2022

2nd Level User Help Desk

Teleperformance
04.2021 - 10.2021

Business Administration And Management

Berufskolleg Ostvest

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Fatih KaypakPremier Technical Support Specialist