Fatih Kaypak
Premier Technical Support Specialist
Gelsenkirchen,BY
Overview
3
3
years of professional experience
Work History
Premier Technical Support Specialist
Lenovo
06.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Subject Matter Expert regarding docking station cases
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Digital Marketing Expert
Concentrix
10.2021 - 06.2022
- Special contact for Meta B2B Customers
- Developed creative multimedia assets for use in digital advertising campaigns, driving increased click-through rates and conversions.
- Developed innovative digital marketing strategies that aligned with overall business objectives and KPIs.
- Increased lead generation through the creation of targeted email marketing campaigns and engaging social media content.
2nd Level User Help Desk
Teleperformance
04.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Education
Business Administration And Management
Berufskolleg Ostvest
Datteln, Germany06.2009
Skills
- Customer Support
- Customer experience management
- Performance Optimization
- Technical Troubleshooting
Timeline
Premier Technical Support Specialist
Lenovo
06.2022 - Current
Digital Marketing Expert
Concentrix
10.2021 - 06.2022
2nd Level User Help Desk
Teleperformance
04.2021 - 10.2021
Business Administration And Management
Berufskolleg Ostvest