Fatima Ezzahra Elahmadi

Dedicated and multilingual Customer Support professional with experience in managing client inquiries and ensuring customer satisfaction in high-pressure environments. Fluent in Arabic, English, and French, with the ability to speak fluently and understand all North African and Gulf area local dialects. Proactive attitude toward problem-solving and streamlining processes. Proven ability to communicate effectively and provide solutions in fast-paced support roles. Ready to leverage my language proficiency and customer service skills to deliver exceptional support to clients.

• Managing Social and Human Capital, Wharton University of Pennsylvania
• Project Management Foundations, NASBA & Project Management Institute, Inc.
• SAP ERP Essential Training, LinkedIn Learning
• Theories of Second Language Acquisition, Arizona State University
• Introduction to Marketing, University of Pennsylvania
• CompTIA A+ (220-1002) Cert Prep 4: Command-Line Interface and Scripting Languages, LinkedIn Learning

• Fluent in both Arabic and English, ensuring effective communication with clients.
• Extensive experience in customer support roles, delivering exceptional service in both written and spoken formats.
• Proven ability to identify client needs proactively and suggest tailored solutions to enhance satisfaction.
• Strong communication and negotiation skills, developed through various support roles and team collaborations.
• A proactive, detail-oriented professional with a passion for exceeding customer expectations.