Federica Parente

Projects at: La Flor, Neni Berlin, Orania Berlin, Villa de Lua

• Managed multiple events and hospitality operations, ensuring service excellence and customer satisfaction.
• Trained and supervised staff, enhancing team performance and efficiency.
• Developed promotional strategies to boost revenue and customer engagement.
• Oversaw inventory and budget controls, optimizing operational costs.

• Provided front and back office support, including data entry, filing, expense reports, and correspondence.
• Assisted with meeting scheduling, conference calls, and international travel arrangements.
• Maintained project calendars, daily logs, and budgets.
• Supported account managers with documentation and client follow-ups.

• Designed and managed communication materials (press releases, social media, publications).
• Ensured consistency in brand messaging across all platforms.
• Coordinated internal communication between staff and students.
• Managed information requests and subscriptions.

• Processed investigation requests from insurance companies.
• Scheduled meetings, conducted interviews, and handled data filing.
• Drafted internal communications and final reports.
• Reviewed documents and suggested improvements.

• Managed reservations and optimized guest turnover.
• Confirmed bookings, handled guest requests, and maintained client records.
• Ensured guest satisfaction by delivering high-quality service.

• Delivered excellent front office services including guest check-in and reservations.
• Managed bookings, payments, and optimized room occupancy.
• Resolved guest complaints promptly, improving overall satisfaction.