Felischa Nunez
Newark,DE
Summary
Dynamic General Manager with a proven track record at Bings Bake & Brew, excelling in team building and vendor relationships. Expert in driving performance improvements and maximizing efficiency through strategic coaching. Committed to delivering exceptional customer experiences while ensuring compliance with safety protocols and optimizing operational strategies.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Bings Bake & Brew
06.2025 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Vendor Management Specialist
Bings Bakery
06.2020 - Current
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Assessed vendor services for compliance with company policies.
- Created and implemented mentoring program for vendor negotiation and contract development.
- Maintained current documentation and submitted timely reports.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Owner/Operator
Nuwis Solutions LLC
03.2010 - 05.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Generated revenues yearly and effectively capitalized on industry growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associates in Business - Business Management
Hillsborough Community College
Tampa, FL09-2008
Skills
- Sales
- Motivation
- Account management
- Customer relations
- Team oversight
- Customer experiences
- Troubleshooting expertise
- Performance improvements
- Strategy
- Profit and loss accountability
- Team building
- Deadline oriented
- Vendor relationships
- Safety protocol
- Safety assurance
- Staff training and development
- Administrative skills
- Efficient multi-tasker
Timeline
General Manager
Bings Bake & Brew
06.2025 - Current
Vendor Management Specialist
Bings Bakery
06.2020 - Current
Owner/Operator
Nuwis Solutions LLC
03.2010 - 05.2020
Associates in Business - Business Management
Hillsborough Community College