Felix Ngene
Parsippany
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
Royal Hotel Umuede Nigeria
- Handled customer inquiries and suggestions courteously and professionally.
Production Assistant
Assist In Making Sure We Have Good Amount Of Products Stored In The Warehouse
01.2021 - 12.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Business Manager
Creating Sales Plans, Recruiting And Training Of New Staffs
01.2015 - 04.2018
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Education
High School Diploma -
Top Grade High School
Delta State NigeriaAssociate of Science - Computer Engineering
Enugu State University of Science And Technolgy
Enugu State Nigeria08.2016
Skills
- Proposal Development
- Sales Forecasting
- Client Account Management
- Customer Retention
- Customer Relationship Mangement
- Customer services
Certification
- Sales CRM Expert
- Customer Service Executive
Gymnastic
I am more of fitness and healthy living.
Timeline
Production Assistant
Assist In Making Sure We Have Good Amount Of Products Stored In The Warehouse
01.2021 - 12.2022
Business Manager
Creating Sales Plans, Recruiting And Training Of New Staffs
01.2015 - 04.2018
Sales Representative
Customer Service Representative
Royal Hotel Umuede Nigeria
High School Diploma -
Top Grade High School
Associate of Science - Computer Engineering
Enugu State University of Science And Technolgy
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