Summary
Overview
Work History
Education
Skills
Professional Development
Studies
Personal Information
Timeline
Generic
Festus Efoghe

Festus Efoghe

Berlin

Summary

In the last three years, I have served as Germany Retail Compliance Auditor at Ria Payment Institution covering 19 Retail locations throughout Germany. Previously for five years I visited over 300 EPS Agents and business partners at over 450 different times all over Germany to conduct performance based auditing, ensuring their compliance with the Anti Money Laundering & Terrorism Financing as well as adherence to other corporate rules and regulations. I inspect agents' records and using internally generated data, recommend how productivity can be improved and determine compliance level and address non-compliance situations. To achieve best results quickly, I developed a benchmark system applicable to all agents. This has cut the time and cost of auditing and improving the overall quality performance of the agents. As a result, compliance issues have dropped most significantly. The position of Retail Auditor offers me a new challenge covering a wider scope of responsibilities. I look forward to achieving measurable and qualitative results in all the areas under my responsibility as the retail auditor at EPS. Self-assured individual trained to be focused Compliance Specialist bringing more than 11 years working for financial service organization. Determined to exceed expectations and promote developed skills in AML.

Overview

35
35
years of professional experience

Work History

Compliance Specialist

Euronet Payment Services Ltd: Branch Office Berlin
08.2011 - 05.2023
  • Nationwide Audits of EPS Agents in Germany, Audits and investigation of regulatory compliance and Record keeping
  • Risk Analysis, Control and Trainings to improve Agents compliance by 60%, reporting the findings and sending of Recommendation letter and Follow up
  • KYC/DDL, Transaction Review and Monitoring
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

eBay Buyer Protection

eBay Germany
07.2010 - 07.2011
  • Performed Policy management, Complaint management and Appeal management

Professional Orientation, Trainings and Development and further education

08.2008 - 06.2010

CUSTOMER SALES REPRESENTATIVE

MoneyGram Payment Systems Inc., Berlin
02.2008 - 08.2008
  • Performed Retail business and cash control, daily closing and financial reports Implementation of compliance policies

DISPONENT / TECHNICAL SUPPORT

ADC-Krone Service Management Centre, Berlin
06.2007 - 12.2007
  • Supervision of functionality of cable network, Receiving of technical faults, Processing and clarifying technical fault and resolving reported issues through nationwide disposition of technicians by 90%
  • Reporting
  • Used ticketing systems to manage and process support actions and requests

INTERNSHIP AND PROFESSIONAL EMPLOYEE

Afro-TV Berlin
07.2006 - 05.2007
  • Public relations, Editorial task, Presentation, Film and Graphic design, Sound equipment

FREELANCER

Firma IT-Lopau, Göttingen
03.2005 - 06.2006
  • Direct sales, Customer acquisition, Product presentation

TEAM LEADER

DiVa GmbH, Nörten-Hardenberg
09.2002 - 02.2005
  • Management of Service Personnel ca
  • 15-20 employee, Events management, Management and control Purchase and sales for the Bar area

01.1994 - 09.2002

TRAINEE ACCOUNTANT

Continental Loss Adjusters, Lagos/Nigeria
04.1988 - 12.1991
  • Maintained accurate and complete documentation to facilitate accounting and filing functions
  • Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions

Education

Master of Arts - Business Administration, Political Science, Media

George August University
Göttingen, Germany
04.2005

Skills

    • English – fluent; German – fluent; Nigerian native languages
    • Corrective Actions
    • Change Management Process
    • Field Inspection
      • Audit Documentation
      • Risk Identification
      • Auditing Processes

Professional Development

11/2008, 04/2009, SAP R/3, SAP ERP; Lexware and Datev, Business Trends Akademy GmbH, Berlin

Studies

1994, 2005, Master of Arts (M.A.), Business Administration, Political Science, Media and Communication Studies, University of Göttingen

Personal Information

  • Marital Status: Married, with two Children
  • Nationality: German

Timeline

Compliance Specialist

Euronet Payment Services Ltd: Branch Office Berlin
08.2011 - 05.2023

eBay Buyer Protection

eBay Germany
07.2010 - 07.2011

Professional Orientation, Trainings and Development and further education

08.2008 - 06.2010

CUSTOMER SALES REPRESENTATIVE

MoneyGram Payment Systems Inc., Berlin
02.2008 - 08.2008

DISPONENT / TECHNICAL SUPPORT

ADC-Krone Service Management Centre, Berlin
06.2007 - 12.2007

INTERNSHIP AND PROFESSIONAL EMPLOYEE

Afro-TV Berlin
07.2006 - 05.2007

FREELANCER

Firma IT-Lopau, Göttingen
03.2005 - 06.2006

TEAM LEADER

DiVa GmbH, Nörten-Hardenberg
09.2002 - 02.2005

01.1994 - 09.2002

TRAINEE ACCOUNTANT

Continental Loss Adjusters, Lagos/Nigeria
04.1988 - 12.1991

Master of Arts - Business Administration, Political Science, Media

George August University
Festus Efoghe