Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Filip Jakovcic

Filip Jakovcic

Customer Service
Maintal

Summary

Motivated professional with a strong background in customer service and team leadership, complemented by diverse experience in hospitality, retail, and security sectors. Proven ability to lead teams effectively, manage operations seamlessly, and ensure exceptional customer experiences as a Restaurant Supervisor. Strong communication skills and a calm demeanor under pressure foster positive interactions and facilitate challenge resolution. Committed to approachability, hard work, and results-driven outcomes, consistently striving to support teams, serve customers, and achieve business objectives.

Overview

2024
2024
years of professional experience
1
1
Certification
2
2
Languages

Work History

Part-time Security

Nightclub Frankopan
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Waiter/Supervisor

Siam Thai Restaurant
2019 - 12.2023
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Freelance Content Creator

Self Employed Services

Created and shared customer-focused content across social media platforms to improve engagement and strengthen brand-customer relationships. Responded to comments and messages to provide timely support, while developing approachable posts and visuals that made information easy to understand. Worked closely with clients to build trust, highlight products, and ensure customers had a positive experience.

Education

Higher education - Komercijalist

Trgovačko-ugostiteljska škola

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Flexible and adaptable

    Dependable and responsible

    Calm under pressure

    Computer skills

    Customer service

    Microsoft office

Certification

Web Developer with HTML, CSS, Javascript, React, Node.js

Timeline

Web Developer with HTML, CSS, Javascript, React, Node.js

03-2025

Part-time Security

Nightclub Frankopan

Waiter/Supervisor

Siam Thai Restaurant
2019 - 12.2023

Freelance Content Creator

Self Employed Services

Higher education - Komercijalist

Trgovačko-ugostiteljska škola
Filip JakovcicCustomer Service