Firishta Nisar
Newark
Summary
Inpatient pharmacy professional with comprehensive understanding of medication distribution and patient care. Collaborative team player who consistently adapts to dynamic healthcare settings, leveraging strong organizational and communication skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Christiana Care Health System
07.2021 - Current
- Answered incoming phone calls and addressed questions from nurses and healthcare providers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
CERTIFIED PHARMACY TECHNICIAN
CVS, PTCB Certified
11.2019 - 07.2021
- Provided friendly and quick customer service and assisted customers with any questions or concerns about their prescriptions at drop-off and pick up counters
- Communicated directly with doctors offices on a daily basis ensuring accuracy of patient demographics
- Proficiently processed and dispensed written, oral and electronic prescriptions
- Verified accuracy and completeness of information on prescription and refill requests
- Effectively retrieved, counted and measured drugs capped and uncapped vials and bottles
- Precisely processed third party prescriptions and managed adjudication review
- Consistently upheld proper pharmacy and general safety procedures and HIPAA regulations.
SERVICE ASSISTANT III
Christiana Care Health System
12.2013 - 07.2021
- Coordinated dietary counseling for patients and family members to comply upon discharge
- Advocating for patients' compliance with diet guidelines
- Developed meal plans to meet with the nutritional needs of patients as instructed by their Physicians
- Assemble and serve accurate patient meals
- Follows and complies with policies and procedures regarding patients' and the medical floor
- Earned Recognition of Service Excellence Award for providing superior patient care in 2017.
- Represent the Food & Nutrition Department as the primary liaison with medical staff and families
- Ability to cope with work pressure and deliver under stress
RETAIL STORE MANAGER
Max Rave
07.2007 - 12.2013
- Initially hired as Cashier, promoted to Shift Lead, then Store
- Manager within 2 years
- Boosted profitability by 46% and customer satisfaction rating by 23% within first ten months in position
- Provided excellent customer service ensuring customer questions and needs are met.
- Ensured proper cash controls and loss prevention procedures were in place and followed regarding store policies and merchandise
- Oversee store opening and closing procedures
- Displays excellent customer service skills through creative problem solving and strong verbal communication skills.
Education
Bachelor of Science - Behavioral Science
Wilmington University
New Castle, DESkills
- Staff Development
- Team collaboration
- Operations support
- Good Telephone Etiquette
- Critical Thinking
- Multitasking Abilities
- Organization and Time Management
Certification
- PTCB Certified in the State of Delaware
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Certified Pharmacy Technician
Christiana Care Health System
07.2021 - Current
CERTIFIED PHARMACY TECHNICIAN
CVS, PTCB Certified
11.2019 - 07.2021
SERVICE ASSISTANT III
Christiana Care Health System
12.2013 - 07.2021
RETAIL STORE MANAGER
Max Rave
07.2007 - 12.2013
- PTCB Certified in the State of Delaware
Bachelor of Science - Behavioral Science
Wilmington University
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