Florentine Gerth
Dresden
Übersicht
9
9
years of professional experience
Berufserfahrung
Front Office Manager
Staycity Aparthotels Dresden City Centre
Dresden
2025.03 - 2025.09
- Professional management of guest complaints.
- Leading, supervising, and motivating the front office team.
- Creating and submitting reports to hotel management.
- Planning and coordinating shifts and duty rosters.
Guest Service Agent
Boutique Hotel Rothenburger Hof
Dresden
2022.10 - 2025.02
- Reception, reservations, and breakfast service.
- Improvement of operational processes.
- Development of upselling products.
- Marketing through social media.
Hotel Management Trainee
Hotel Artushof
Dresden
2020.09 - 2022.09
- Reception, reservations, breakfast service, and housekeeping.
- Supporting the hotel manager in the further development of offers.
- Complaint management.
Intern
Star-Restaurant Heiderand
Dresden
2022.05 - 2022.05
- Announcing, serving, clearing away, and taking payment for food and drinks.
Kindergarten Teaching Assistant
Centro la Noce
Palermo, Italien
2019.09 - 2020.07
- Professional care and supervision of children (as part of a voluntary social year)
Intern
Dorint Hotel
Halle (Saale)
2016.10 - 2016.10
Ausbildung
SRH Berlin University of Applied Sciences
Dresden 2020 - 2024
Südstadt-Gymnasium
Halle (Saale) 2011 - 2019
Kompetenzen
- Good knowledge of Word and Excel Microsoft
- Confident use of Protel and RoomRaccoon
- Confident use of Canva
Languages
German
First language
English
Advanced
C1
Italian
Intermediate
B1
Personal Strengths
- Quick comprehension
- High degree of teamwork skills
- Emotional intelligence
Hobbys
- Travel (Backpacking)
- Art
- Playing the Piano
Zeitleiste
Front Office Manager
Staycity Aparthotels Dresden City Centre
2025.03 - 2025.09
Guest Service Agent
Boutique Hotel Rothenburger Hof
2022.10 - 2025.02
Intern
Star-Restaurant Heiderand
2022.05 - 2022.05
Hotel Management Trainee
Hotel Artushof
2020.09 - 2022.09
Kindergarten Teaching Assistant
Centro la Noce
2019.09 - 2020.07
Intern
Dorint Hotel
2016.10 - 2016.10
SRH Berlin University of Applied Sciences
2020 - 2024
Südstadt-Gymnasium
2011 - 2019