Florentin Jose Mekontso Tepeu
Potsdam,BB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Social Media Community Manager
Freelancer
10.2019 - 02.2021
- Enhanced online community growth through consistent moderation and prompt response to user feedback.
- Analyzed social media performance data, identifying trends and making adjustments to improve overall effectiveness.
Social Media Reporter
Consline GmbH
04.2021 - 12.2024
- Monitoring Customer Feedback over Social Media Platforms.
- Team Coordination on report making.
- Data entry and analysis using an AI tool
- .Project discussions
Part - Time Mystery Shopper
ISC-CX
10.2023 - Current
- Evaluating Customer Service
- Assessing Product Knowledge
- Monitoring Compliance with Standards
- Evaluating Cleanliness and Ambiance
- Testing Specific Scenarios
- Providing Detailed Feedback
Education
Master of Science - Bioinformatics
04.2001 -
Bachelor of Science - Industrial Engineering
04.2001 -
Bachelor of Science - Biology And Medical Laboratory Technology
04.2001 -
Skills
AI tools
Python
Jira
Slack
Microsoft Office Products
Timeline
Part - Time Mystery Shopper - ISC-CX
10.2023 - Current
Social Media Reporter - Consline GmbH
04.2021 - 12.2024
Social Media Community Manager - Freelancer
10.2019 - 02.2021
University Of Potsdam - Master of Science, Bioinformatics
04.2001 -
Hochschule Rheinwaal - Bachelor of Science, Industrial Engineering
04.2001 -
University of Buea - Bachelor of Science, Biology And Medical Laboratory Technology
04.2001 -