Hallo, ich heiße
Florian Deiner
Kaufbeuren
Kurzprofil
I am a highly motivated and dedicated IT professional with strong expertise in DevOps and agile frameworks. My approachable and communicative nature allows me to quickly adapt to new situations and collaborate effectively with diverse teams. I am known for my high level of productivity, fast comprehension, and solution-oriented mindset.
I am seeking to contribute my skills in a dynamic environment where I can take on responsibility, drive meaningful impact, and support both team success and overall business objectives.
Übersicht
14
years of professional experience
5
years of post-secondary education
1
Certification
Berufserfahrung
Telefonica GermanyMünchen
Network System / DevOps Engineer
2015.12 - 2025.09 (9 education.years_Label & 9 education.months_Label)
Aufgaben und Verantwortungsbereiche
- Ensuring optimal network performance through continuous monitoring and analysis
- Performing troubleshooting for system outages and developing sustainable, long-term solutions
- Developing, Testing and implementing system updates in close collaboration with engineering teams (CI/CD)
- Utilizing DevOps tools such as GitLab, Ansible, and Terraform
- Applying agile methodologies such as Kanban and Scrum within project teams
- Leading agile projects aimed at developing or improving technical processes for fixed-line networks
- Delivering presentations and training sessions for internal and external stakeholders in a coaching capacity
- Managing and coordinating external service providers and vendors
- Handling of Incident-/Change-/Problemmanagement (ITIL)
Telefonica GermanyMünchen
Network Operation Engineer
2014.08 - 2015.11 (1 education.year_Label & 3 education.months_Label)
Aufgaben und Verantwortungsbereiche
- Responsible for monitoring and ensuring the availability of various core systems in 24/7 operations.
- Creating, prioritizing, and documenting tickets related to system incidents and planned maintenance activities to ensure smooth and uninterrupted operations.
- Supporting back-office teams and field technicians through troubleshooting, monitoring, and debugging to enable rapid incident resolution.
- Developing and implementing standardized work instructions for the monitoring team to improve efficiency and quality.
IK Hofmann (Telefonica Germany)München
Supervisior Assistant
2013.08 - 2014.07 (11 education.months_Label)
Aufgaben und Verantwortungsbereiche
- Technical Lead for the entire 'First Contact Team' regarded processes, procedures, work instructions and know-how transfer
- Trained new employees of the team and external service provider as a coach
- Training and education of further developments or system updates carried out
- Implemented and developed enhancements to the ticket system with the development team
IK Hofmann (Telefonica Germany)München
Call Center Speacialist
2011.12 - 2013.07 (1 education.year_Label & 7 education.months_Label)
Aufgaben und Verantwortungsbereiche
- Handling technical requests from Telefónica field technicians and routing them efficiently to ensure smooth operational processes.
- Managing escalations conflicts to support the rapid handling of critical incidents.
Ausbildung
Technikerschule AugsburgAugsburg
Information Technology Technician
2004.09 - 2006.09 (2 education.years_Label)
NTA Isny
Information and Communication Technology Assistant
1999.09 - 2002.09 (3 education.years_Label)
Kompetenzen
- Teamwork
- Communication Skills
- Customer Service
- Leadership and Teamwork
- Highly organized and efficient
- Agile Frameworks
- DevOps Knowledge
Zertifizierung
- ITIL Service Management, 05/01/19
- Scrum with Kanban, Scrum.org, 11/01/21
- Professional Scrum Master, Scrum.org, 02/01/22
- Professional Agile Leadership, Scrum.org, 04/01/22
- Linux Essentials, Linux Professional Institute, 06/01/22
- Professional Scrum Product Owner, Scrum.org, 03/01/23
Languages
German
First language
German
Fließend (C2)
C2
English
Advanced
C1
Zeitleiste
Network System / DevOps Engineer
Telefonica Germany
2015.12 - 2025.09 (9 education.years_Label & 9 education.months_Label)
Network Operation Engineer
Telefonica Germany
2014.08 - 2015.11 (1 education.year_Label & 3 education.months_Label)
Supervisior Assistant
IK Hofmann (Telefonica Germany)
2013.08 - 2014.07 (11 education.months_Label)
Call Center Speacialist
IK Hofmann (Telefonica Germany)
2011.12 - 2013.07 (1 education.year_Label & 7 education.months_Label)
Technikerschule Augsburg
Information Technology Technician
2004.09 - 2006.09 (2 education.years_Label)
NTA Isny
Information and Communication Technology Assistant
1999.09 - 2002.09 (3 education.years_Label)