Fran Grote
Selbyville
Summary
General Manager with over 24 years of experience in the food service industry, recognized for operational excellence and leadership. Skilled in customer relationship management and strategic planning, with a proven track record of enhancing performance and fostering team culture. Awarded the Ray Kroc Award, Manager of the Year, and Horizon Award, demonstrating a commitment to innovation and quality service.
Overview
24
24
years of professional experience
Work History
General Manager
McDonald's
04.2001 - 03.2025
- Managed operations, improved scheduling, reduced costs, maintained service quality
- Introduced training systems, streamlined operations, increased customer satisfaction
- Built team culture, mentored staff, coordinated teams, ensured consistent service
- Spearheaded operational excellence initiatives through strategic scheduling optimisation and cost-control measures while maintaining premium service standards
Education
Aberdeen High School
Aberdeen, MDBusiness Management -
Hamburger University
Oak Brook, ILSkills
- Customer Service Excellence
- Proficient Computer Skills
- Prioritization and Scheduling
- Strong Interpersonal Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Timeline
General Manager
McDonald's
04.2001 - 03.2025
Aberdeen High School
Business Management -
Hamburger University
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