Francesca Buccellato

• Collaborated with cross-functional teams to optimize workflows and drive process improvements.
• Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.
• Streamlined reporting methods by automating data collection and analysis procedures.
• Developed functional specifications documents for software development projects.
• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
• Used BI tools: Qmantic, ValueWorks, Calliper

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided excellent customer service, developing and maintaining client relationships.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Managed numerous client accounts to track and collect money owed.
• Worked with team members and leadership to identify and develop process improvements.
• Used Subscription billing software: Chargebee
• Other softwares utilized daily includes: Hubspot, Atlassian (Jira), Notion.

• Mentored junior editors and writers, fostering professional development and growth within the team.
• Streamlined workflow processes to improve efficiency in content production across print and digital platforms.
• Continuously improved editorial guidelines based on user feedback, ensuring the magazine stayed relevant and engaging to its audience.
• Edited articles for clarity, accuracy, style consistency, grammar, punctuation, spelling errors ensuring error-free copy before publication.
• Recruited top-notch freelance contributors who brought diverse perspectives enriching overall content offering.
• First experience creating and maintaining a website from scratch using Wix.com (site currently on pause).

• Tutored students requiring additional assistance and exam preparation.
• Adapted teaching strategies to learning styles of students with different skill levels.
• Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
• Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Managed existing portfolio and potential leads using CRM system.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Followed specific company rules to maintain integrity and security of data.
• Greeted customers, answered account questions and resolved complaints.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Created various documents and handled correspondence and memos to assist supervisor.
• Tracked income and expenses for business using accounting software: Quickbooks
• Other used software: Daylite

• Greeted customers, answered account questions and resolved complaints.
• Implemented new response processes to improve speed of task completion.
• Created various documents and handled correspondence and memos to assist supervisor.
• Reconciled bank and credit card accounts monthly.
• Processed customer payments and set up payment plans.
• Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
• Researched and resolved collections disputes to maintain customer relationships.
• Reconciled operations database with accounting system information to calculate and determine monthly revenue.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Used softwares: Intercom, Debitoor (SumUp), CRM System.

• Streamlined booking processes to enhance efficiency and reduce errors in reservations.
• Managed social media accounts (Booking, Airbnb and Facebook).
• Recommended dining and entertainment options for guests.
• Established partnerships with local businesses to enhance guests'' experience through value-added services.
• Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.

I took a break for two years to travel, visiting places like Malaysia, Myanmar, and living in Australia for a year and a half.

This journey inspired me to use my knowledge in economics, finance, and working with clients. So, a year later, I decided to start my own business and become a freelancer.

• Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.
• Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
• Supervised customer orders and delivered regular status updates.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Provided exceptional customer service, resolving issues promptly and professionally.
• Used software: Pulse

• Reviewed purchase documents and company receipts for reconciliation with statements.
• Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
• Updated customer financial profiles in SAP.
• Collaborated with team members, interdepartmental personnel and customers.
• Worked closely with the CFO with other duties when peers were absent.
• Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.