Summary
Overview
Work History
Education
Job-related skills
Organisational / Managerial skills
Driving licence
Software
Timeline
Generic
Francesco Trigili

Francesco Trigili

Payment & Commerce Operation Specialist
Munich

Summary

Dynamic, friendly, and trustworthy, I am a seasoned Payment, Fraud & Commerce Operation Analyst with over 7 years of expertise in investigating payment ecosystem issues and suspicious activities within Stream/iGaming companies. Known for driving overall operational improvements, I contribute effectively to teams and projects. My professional attitude, coupled with a focused mind, reflects in my extremely hard-working nature.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Payment & Commerce Operation Specialist

DAZN
12.2021 - Current
  • Administers and oversees payment ecosystems, including Salesforce, Zuora, Adyen, and 3rd party payment consoles like Google Play Billing and Apple In-App Purchases.
  • Collaborates with CS to address and resolve payment issues, prioritizing critical issues post product launch and beyond.
  • Engages with Develop Team to troubleshoot campaign setup and payment ecosystem issues.
  • Supports Operations, Product Management, and Technical teams in implementing changes across payment ecosystem.
  • Partners with Product team to develop and update campaign landing pages and gift codes.
  • Assists Finance with reporting and QA with testing procedures.

Senior Fraud & Payments Analyst

Betclic Group
10.2019 - 12.2021
  • Supervise daily operations of the Fraud & Payments Team.
  • Serve as primary contact for team queries and escalations.
  • Participate in testing new procedures or tools before launch.
  • Organize and manage training for analysts and new team members.

Fraud & Payments Analyst

Betclic Group
10.2018 - 10.2019
  • Authenticate customer documents for legitimacy and accuracy.
  • Conduct thorough investigations into suspected fraud and noncompliance cases.
  • Keep chargeback procedures current with industry standards and promptly address all chargeback inquiries.

Risk, Fraud And Payments Analyst

BK Holdings Ltd
09.2017 - 10.2018
  • Review and verify customer documents for authenticity
  • Investigated and monitored any cases of actual or suspected fraud and noncompliance
  • Ensure that chargeback processes are updated with industry trends and that all chargeback volumes are being dealt with in a timely manner

Risk Management / Sportbook Trader

Betting Entertainment Limited
05.2016 - 09.2017
  • Risk management, bet acceptance and performance analysis
  • Manage liabilities and risk management for events and across a diverse range of betting markets

Sportbook Trader

ArenaCube
08.2015 - 05.2016
  • Pre & Live Event trading
  • Customer management and profiling

Sportbook Trader

Fenplay Limited
11.2014 - 08.2015
  • Monitor and analyse customer activity
  • Odds compilation for all the sports

Dealer/Inspector

Dragonara Casino
06.2010 - 11.2014
  • Supervising Live Games

Inspector / Dealer (Live And ON-Line Games)

CASINO DI VENEZIA
07.2009 - 06.2010
  • Supervising On Line games and Live Games

Senior Dealer

GROSVENOR CASINO
12.2008 - 07.2009
  • English Roulette, Blackjack, Punto Banco, Caribbean Stud Poker, Three Card Poker, “Two Way” Poker Dealer

Casino Dealer

COSTA CROCIERE S.p.A
08.2007 - 10.2008
  • American Roulette, Blackjack, Face-Up Blackjack, Fun 21 Blackjack, Caribbean Stud Poker, Caribbean Draw Poker, Three Card Poker, Let It Ride Poker Dealer

Customer Care

Elmi Software S.R.L.
01.2006 - 02.2007
  • Technical Support
  • Customer Support

Education

Problem Gambling Awareness Training

GamCare
Malta
10.2021

Certificate in Casino Gaming

Croupier Courses International
Palermo (Italy)
02.2007 - 05.2007

High School Diploma - undefined

Liceo Scientifico S. Cannizzaro
Palermo (Italy)
09.1996 - 06.2001

Job-related skills

  • Deep knowledge of most of Back Office and Fraud tools
  • Excellent command of Microsoft Office tools
  • Excellent teamwork skills
  • Great communication skills

Organisational / Managerial skills

  • Ability to encourage, motivate and assist analysts in their day-to-day tasks.
  • Meticulous, takes initiative and possesses good analytical skills.
  • Excellent skills in interpersonal relations and teamwork
  • Excellent skills in public relations, sense of responsibility and professionalism

Driving licence

A, B

Software

Back Office Instruments
Fraud Tools
Microsoft Office Tools

Timeline

Payment & Commerce Operation Specialist

DAZN
12.2021 - Current

Senior Fraud & Payments Analyst

Betclic Group
10.2019 - 12.2021

Fraud & Payments Analyst

Betclic Group
10.2018 - 10.2019

Risk, Fraud And Payments Analyst

BK Holdings Ltd
09.2017 - 10.2018

Risk Management / Sportbook Trader

Betting Entertainment Limited
05.2016 - 09.2017

Sportbook Trader

ArenaCube
08.2015 - 05.2016

Sportbook Trader

Fenplay Limited
11.2014 - 08.2015

Dealer/Inspector

Dragonara Casino
06.2010 - 11.2014

Inspector / Dealer (Live And ON-Line Games)

CASINO DI VENEZIA
07.2009 - 06.2010

Senior Dealer

GROSVENOR CASINO
12.2008 - 07.2009

Casino Dealer

COSTA CROCIERE S.p.A
08.2007 - 10.2008

Certificate in Casino Gaming

Croupier Courses International
02.2007 - 05.2007

Customer Care

Elmi Software S.R.L.
01.2006 - 02.2007

High School Diploma - undefined

Liceo Scientifico S. Cannizzaro
09.1996 - 06.2001

Problem Gambling Awareness Training

GamCare
Francesco TrigiliPayment & Commerce Operation Specialist