Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francine Finger

Clayton

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

RadNet Radiology
Milford
03.2025 - Current
  • Greeted patients and ensured smooth check-in processes.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Obtained proper authorization and identification to release confidential medical records.

Medical Billing Manager Remote Call Center

Self Employed Services
Clayton
01.2022 - 12.2024
  • Reviewed billing codes and ensured compliance with regulations.
  • Maintained accurate records of payments, adjustments, and denials efficiently.
  • Collaborated with healthcare providers to improve billing accuracy and efficiency.
  • Oversaw daily activities related to the processing of electronic claims submissions.
  • Maintained detailed records of all payments received from patients or third-party payers.
  • Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
  • Resolved issues related to denied or rejected payments from insurance companies.

COVID-19 Tester

Davies/Mobile Med Health
Middletown
01.2022 - 12.2022
  • Conducted COVID-19 testing using rapid antigen and PCR methods.
  • Ensured proper collection and labeling of samples for accurate processing.
  • Provided clear instructions to patients regarding testing procedures and safety measures.
  • Maintained cleanliness and organization of testing stations to ensure compliance.
  • Collaborated with healthcare staff to streamline testing workflows and improve efficiency.
  • Monitored inventory levels of testing supplies and coordinated restocking efforts promptly.
  • Assisted in the reporting and documentation of test results for tracking purposes.

Director of Career Services

Harris School of Business
Dover
09.2016 - 10.2021
  • Collaborated with faculty to integrate career development into academic programs.
  • Coordinated job fairs and employer networking events to connect students with employers.
  • Provided one-on-one career counseling and resume reviews for students.
  • Managed online job board and internship database for student access.
  • Implemented best practices related to recruiting processes including background checks, drug testing.
  • Monitored compliance with federal regulations pertaining to hiring practices.
  • Served as a liaison between the university administration and local businesses regarding employment opportunities for graduates.

Medical Assistant/Medical Billing Instructor

Harris School of Business
Dover
03.2012 - 09.2016
  • Developed comprehensive curriculum for medical assistant training programs.
  • Delivered engaging lectures on clinical procedures and patient care practices.
  • Facilitated hands-on training sessions in medical office administration techniques.
  • Assessed student performance through practical evaluations and written tests.
  • Mentored students during internships to improve their practical skills and confidence.
  • Coordinated with local healthcare facilities for student placement opportunities.
  • Conducted classroom presentations on medical topics such as anatomy, physiology, and pharmacology.
  • Created homework assignments and handouts applicable to classroom lesson plans.

Education

Certification - Medical Technician

STAR INSTITUTE
DOVER, DE
06-2004

Skills

  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Electronic health records
  • Payment processing
  • Billing compliance
  • Customer service
  • Healthcare management

Timeline

Patient Service Representative

RadNet Radiology
03.2025 - Current

Medical Billing Manager Remote Call Center

Self Employed Services
01.2022 - 12.2024

COVID-19 Tester

Davies/Mobile Med Health
01.2022 - 12.2022

Director of Career Services

Harris School of Business
09.2016 - 10.2021

Medical Assistant/Medical Billing Instructor

Harris School of Business
03.2012 - 09.2016

Certification - Medical Technician

STAR INSTITUTE

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Francine Finger