Francis Boateng
MSc. Student in Advisory and Innovation in Agri-Systems
Stuttgart
Summary
Experienced customer service professional with a strong background in tech support and research. Skilled at resolving technical queries and providing exceptional written communication. Demonstrates advanced proficiency in IT, specializing in Python, Linux, and generative AI tools. Adaptable to dynamic schedules, including weekends and night shifts. Passionate about blockchain and cryptocurrency technology, committed to enhancing customer experiences.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Tech Support
Zeal Tech Industries
01.2019 - 01.2024
- Delivered top-tier customer and technical support, addressing diverse IT-related issues
- Ensured customer satisfaction through efficient troubleshooting and solution delivery
- Supported the integration and operation of advanced tech systems within the organization
Research Assistant (Intern)
Koforidua Veterinary Center
01.2014 - 01.2016
- Conducted research data collection and analysis, collaborating with team members
- Facilitated clear communication between stakeholders and maintained detailed documentation
Education
MSc. - Agricultural Sciences
University of Hohenheim
01.2024 - Current
Certification - undefined
Uniyat Tech Institute
BSc. - Agricultural Sciences
University of Ghana
WASSCE - undefined
Prempeh College
Skills
Strong written communication
Active listening
Problem-solving
Advanced proficiency in Microsoft Office
Python
Linux
AI tools
Comfortable with irregular schedules
Familiarity with cryptocurrency
Blockchain technologies
Fluent in English
Customer support strategy
Technical support escalations
Client support and assistance
Technical support capabilities
Timeline
MSc. - Agricultural Sciences
University of Hohenheim
01.2024 - Current
Tech Support
Zeal Tech Industries
01.2019 - 01.2024
Research Assistant (Intern)
Koforidua Veterinary Center
01.2014 - 01.2016
Certification - undefined
Uniyat Tech Institute
BSc. - Agricultural Sciences
University of Ghana
WASSCE - undefined
Prempeh College
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