Francis Royan

• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Successful go-live of Pre-whole sale business in Austria

We implemented the Omni-Channel Article Availability (OAA) system for COOP in Switzerland to enhance product accessibility and improve service delivery.

• Enhanced user experience through UI redesign based on feedback and usability testing for Daimler.

Successfully optimized project costs for our client, BASF in Germany, by uncovering key areas for improvement and implementing strategic cost-saving measures. This not only enhanced efficiency but also delivered significant value to the customer.

• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

• Collaborated with cross-functional teams to ensure seamless integration of SAP SD modules with other systems.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.