Franco Stegemann
Service Solution Architect / Teamlead
Dresden
Summary
Hands-on Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and customer services. Dedicated to customer satisfaction with focused delivery of technical solutions and service design. Proven leader in directing operations, implementation and support of innovative systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for complex organizations. Highly adept in request for proposal development, technology needs assessments and staff training as well as in adoption of agile project management frameworks.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Service Manager & Solution Architect
Trans4mation
Dresden
09.2020 - Current
Support and develop customer relationships in the area of managed services.
Ensuring delivery capability within agreed service levels.
Managing suppliers and partners within the service contract framework. Development and implementation of a framework for service management.
Technical contact for Sales in the area of bid management.
Design of new managed service solutions and transfer to operations.
Teamlead ITS Projects
Trans4mation
Dresden
08.2019 - 03.2021
Supervision and development of a team of up to 9 consultants. Coordination of project requests, disciplinary management and further development of employees.
Building a new team in the Managed Service area to support the strategic realignment of the company.
Operations Teamleader
Computacenter
Dresden
10.2017 - 07.2019
Establishing, supervising and expanding a team of up to 35 service desk employees.
Technical and disciplinary leadership, development of employees, monitoring and reporting of SLAs and KPIs relevant to the customer situation.
Lead Functional Analyst IAM
Computacenter
Schwarzheide
03.2017 - 09.2017
Customer Support Identity & Access-Management
Technical Teamlead
IT-Support
Allgeier Experts
Schwarzheide
02.2016 - 02.2017
Customer Support 1st / 2nd Level
Freelancer
self
10.2010 - 01.2016
Projectmanagement
Quality Assurance
Education
IHK Berufsabschluss - IT-Systemelektroniker
Industrieschule Chemnitz
Chemnitz 09.2007 - 08.2010
Skills
Risk mitigation planning
Certification
ITIL v3 Foundation
Timeline
Professional Scrum Product Owner II
01-2022
Professional Scrum Master I
03-2021
Professional Scrum Product Owner I
03-2021
IT Service Manager & Solution Architect
Trans4mation
09.2020 - Current
Teamlead ITS Projects
Trans4mation
08.2019 - 03.2021
ITIL v3 Foundation
07-2018
Operations Teamleader
Computacenter
10.2017 - 07.2019
Lead Functional Analyst IAM
Computacenter
03.2017 - 09.2017
IT-Support
Allgeier Experts
02.2016 - 02.2017
Freelancer
self
10.2010 - 01.2016
IHK Berufsabschluss - IT-Systemelektroniker
Industrieschule Chemnitz
09.2007 - 08.2010
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