Franco Stegemann
Service Solution Architect / Teamlead
Dresden
Summary
Hands-on Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and customer services. Dedicated to customer satisfaction with focused delivery of technical solutions and service design. Proven leader in directing operations, implementation and support of innovative systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for complex organizations. Highly adept in request for proposal development, technology needs assessments and staff training as well as in adoption of agile project management frameworks.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Service Manager & Solution Architect
Trans4mation
Dresden
2020.09 - Current
Support and develop customer relationships in the area of managed services.
Ensuring delivery capability within agreed service levels.
Managing suppliers and partners within the service contract framework. Development and implementation of a framework for service management.
Technical contact for Sales in the area of bid management.
Design of new managed service solutions and transfer to operations.
Teamlead ITS Projects
Trans4mation
Dresden
2019.08 - 2021.03
Supervision and development of a team of up to 9 consultants. Coordination of project requests, disciplinary management and further development of employees.
Building a new team in the Managed Service area to support the strategic realignment of the company.
Operations Teamleader
Computacenter
Dresden
2017.10 - 2019.07
Establishing, supervising and expanding a team of up to 35 service desk employees.
Technical and disciplinary leadership, development of employees, monitoring and reporting of SLAs and KPIs relevant to the customer situation.
Lead Functional Analyst IAM
Computacenter
Schwarzheide
2017.03 - 2017.09
Customer Support Identity & Access-Management
Technical Teamlead
IT-Support
Allgeier Experts
Schwarzheide
2016.02 - 2017.02
Customer Support 1st / 2nd Level
Freelancer
self
2010.10 - 2016.01
Projectmanagement
Quality Assurance
Education
IHK Berufsabschluss - IT-Systemelektroniker
Industrieschule Chemnitz
Chemnitz 2007.09 - 2010.08
Skills
Risk mitigation planning
Project lifecycle management
Agile framework (SCRUM)
Employee Management
O365 Software Proficiency
Budget administration
Process Design (ITIL)
Service- / Solution Design
Service Management
Solution Architecture
Certification
ITIL v3 Foundation
Timeline
Professional Scrum Product Owner II
2022-01
Professional Scrum Master I
2021-03
Professional Scrum Product Owner I
2021-03
IT Service Manager & Solution Architect
Trans4mation
2020.09 - Current
Teamlead ITS Projects
Trans4mation
2019.08 - 2021.03
ITIL v3 Foundation
2018-07
Operations Teamleader
Computacenter
2017.10 - 2019.07
Lead Functional Analyst IAM
Computacenter
2017.03 - 2017.09
IT-Support
Allgeier Experts
2016.02 - 2017.02
Freelancer
self
2010.10 - 2016.01
IHK Berufsabschluss - IT-Systemelektroniker
Industrieschule Chemnitz
2007.09 - 2010.08