Fraz Ahmad

• 2nd and 3rd Level Support
• Processing tickets forwarded from 1st level via Service NOW and carry out troubleshooting onsite or remote. Forward unresolved or back-end issue tickets to third level
• Travelling to different SAP locations across Europe to provide on-site support and manage on-site IT office
• Carrying out meeting room checks and handling of hardware and technical problems in meeting rooms
• Analyzing and fix problems with user software and hardware (configuration problems, software installations, hardware repairs, image problems)
• Specialized in Office 365 (including OneDrive, Teams), AZURE AD, LINUX, WINDOWS, MAC OS, IOS, Android and Jamf PRO (MDM Profile Installation and Configuration on all supported Platforms)
• Specialized in troubleshooting all user hardware and on-site printers
• Experience with SERVICE NOW - Ticket System
• Experience with IT Direct - Ticket System
• Took part in Company Lead Projects (Project Management)
• Team Management
• Experience in prioritizing incidents and service requests based on level of impact
• Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
• Maintaining excellent attendance record and punctuality
• Leading projects and analyze data to identify opportunities for improvement.
• Carrying out day-day-day duties accurately and efficiently.
• Demonstrating respect, friendliness and willingness to help wherever needed.
• Developing and implementing performance improvement strategies and promoting continuous improvement.
• Participating in team-building activities to enhance working relationship.
• Maintaining energy and enthusiasm in fast-paced environment.

• Developed IOS applications
• Project Management
• Setting up own Computer Equipment and self-service Equipment on the run
• Visiting Customers to plan applications
• Actively listened to customers, handled concerns quickly
• Maintained energy and enthusiasm in fast-paced environment.
• Oversaw daily operations to ensure high levels of productivity.

Working in this role I have used my previous self-employment and Project Management skills to attract customers into purchasing IOS applications that were developed by me. This job has enhanced my IT technical, development and project management skills as well as my self-employment skills which includes sales.

• Transporting clients in luxury limousines
• Exude professionalism
• Vehicle Maintenance
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Monitored key business risks and established risk management procedures.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Initiated strategy to drive company growth and increase market share and profitability.

As a Self-employed Chauffeur I was able to attract international clients and develop my business further as well as strengthen my business management, development skills and business knowledge.

• Team Leading
• Customer Service
• Focusing on Health and safety/Food hygiene regulations
• Following standards and procedures
• Ensuring Customer Satisfaction
• Updating Stock levels
• Exceeding brand standards
• Project Management
• Met project deadlines without sacrificing build quality or workplace safety.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Supervised guests at front counter, answering questions regarding products.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Working as a Manager at Pizza Hut has increased and developed my management skills and enhanced my leadership qualities.

• Liaising with clients to market properties to maximise selling value
• Handling enquiries about properties from potential buyers
• Creating listings
• Producing reports and promotional information
• Travelling to properties and conducting viewings
• Maintaining professionalism
• Ensuring legal Compliance
• Negotiating sale and lettings of property
• Administrating and securing disposal and acquisition of property
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Proven ability to learn quickly and adapt to new situations
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

This opportunity has given me a chance to gain an insight of the real estate industry and develop my skills as an Estate Agent.

• Networking / Cables, Assistant in production, filming and cutting
• Assembling and dismantling Film studio
• Configuring computer systems
• Supported machine operators in setup and operation of production equipment resulting in efficient runs.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
• Organized work to meet demanding production goals.
• Resolved issues quickly to maintain productivity goals.
• Took on additional shifts during peak work periods to keep projects on schedule.

This chance gave me an insight of the TV and Production world. This helped me to develop and improve my technical skills and production skills (cutting,filming,assisting in studio set ups).

• Activities: administration and management of customer data
• Established customer meetings and appointments

This experience gave me the opportunity to have a better understanding of administration work that included responsibilities such as case file handling and dealing with clients. I was able to gain a better perception of how a Soliciting Firm is run.