Hi, I’m
Frederico Rößler
Munich
Summary
Driven Salesmen with talent for merchandising and attracting loyal customers through personalized service. Understands customers' needs to customize sales approaches. Friendly, upbeat and dedicated to customer satisfaction. Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
18
years of professional experience
Work History
SOTI IncMunich
Senior Business Development Representative
03.2022 - Current
Job overview
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Created and improved business pipeline using cold and warm techniques.
- Worked with current clients to assess needs and develop improvement plans.
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
HCL PolandKrakow
IT Support Specialist
07.2021 - 03.2022
Job overview
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs..
Google
Customer Service Representative
02.2021 - 07.2021
Job overview
- B2B DACH Market Client Service-Account Management for Google Ads
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
leg surgery
Time Off Accident
11.2020 - 02.2021
Job overview
- Time off due to leg surgery (accident)
Prestele IT
SAP Business One Trainee
07.2020 - 11.2020
Job overview
- Researched and analyzed operations to ascertain detailed client needs.
- Handled various problems and issues during project implementation.
- Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
Telefonica Germany
Sales Associate
03.2020 - 07.2020
Job overview
- Offered product and service consultations and employed upselling techniques.
- Helped average of 20 customers per day by responding to inquiries and locating products.
HCL Technologies Poland, Exxon Mobil
IT Support Specialist
12.2018 - 03.2020
Deutsche Bahn
Restaurant Waiter
07.2018 - 11.2018
Job overview
- First Class Stewart and Costumer Service at the Deutsche Bahn ( German estatal train company)
N/A
Job Search
02.2018 - 06.2018
Mercure Hotel & Residence Berlin, Checkpoint Charlie
Apprenticeship as hotel specialist
10.2014 - 01.2018
Self-employed Rio De Janeiro
Managing Director Info Terreirao
02.2007 - 07.2014
Job overview
- Computer services
- Hardware repair and software configuration
- Customer consulting
- Training and instruction of employees
02.2011 - 06.2011
Job overview
- Work & Travel in Australia
08.2014
Education
English Language Course, Shafston College Certificate
Temporary work in the catering trade
02.2018
University Overview
Training as hotel specialist successful IHK examination
H´Otello
02.2016
Emmy-Noether-Gymnasium Erlangen
03.2016
Colegio Modulo
Secondary school leaving certificate
12.2006
Anglo-American and German School
12.2005
University Overview
Visiting of different schools
Skills
- Application installations
- Hardware upgrades
- Call Center Operations
- Hardware configuration
- Computer maintenance
- LAN/WAN
- Customer support needs assessment
- Technical Troubleshooting
- Software upgrades
- Service desk support
- Sales closing
- Product merchandising
- Negotiation Tactics
- Software upgrades
- Salesforce and Gong Engage experience
- Software upgrades
- Service desk support
- Software upgrades
- Service desk support
- CRM software
- Software upgrades
- Service desk support
- CRM software proficiency
- Software upgrades
- Service desk support
Timeline
Senior Business Development Representative
SOTI Inc
03.2022 - Current
IT Support Specialist
HCL Poland
07.2021 - 03.2022
Customer Service Representative
Google
02.2021 - 07.2021
Time Off Accident
leg surgery
11.2020 - 02.2021
SAP Business One Trainee
Prestele IT
07.2020 - 11.2020
Sales Associate
Telefonica Germany
03.2020 - 07.2020
IT Support Specialist
HCL Technologies Poland, Exxon Mobil
12.2018 - 03.2020
Restaurant Waiter
Deutsche Bahn
07.2018 - 11.2018
Job Search
N/A
02.2018 - 06.2018
Apprenticeship as hotel specialist
Mercure Hotel & Residence Berlin, Checkpoint Charlie
10.2014 - 01.2018
08.2014
02.2011 - 06.2011
Managing Director Info Terreirao
Self-employed
02.2007 - 07.2014
English Language Course, Shafston College Certificate
Temporary work in the catering trade
H´Otello
Emmy-Noether-Gymnasium Erlangen
Colegio Modulo
Secondary school leaving certificate
Anglo-American and German School
Location and date
Krakow, 19th of november of 2021
Languages
German
Portuguese
English
Spanish
Personal Information
Name: Frederico Walter Rößler
Date and Place of Birth: 11.12.1986 in Rio de Janeiro
Marital status: Single
Citizenship: German/Brazilian
Location and date
Krakow, 19th of november of 2021
Languages
German
Portuguese
English
Spanish
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