G. Dillibabu
Chennai,TN
Summary
Proactive project management professional with a robust track record in overseeing project timelines, optimizing resource allocation, and fostering effective stakeholder communication. Expertise in maintaining project schedules and budgets while adeptly coordinating efforts across diverse teams and clients. Strong capabilities in risk management and process improvement contribute to consistently successful project delivery and enhanced client satisfaction. Committed to driving results through strategic planning and collaborative execution.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Associate Project Manager
Lionbridge Technologies LLC
12.2022 - Current
- Plan and monitor projects in (JIRA Tool) to ensure adherence to deadlines, quality standards, and budget constraints.
- Proactively identify and manage project risks, both internal and external.
- Serve as the primary day-to-day contact for project clients.
- Manage client relationships by setting and delivering expectations.
- Resolve queries and issues in a timely manner for clients and internal teams via MS Outlook.
- Provide guidance and mentorship to project coordinators, and junior team members.
- Foster skill development among team members.
- Contribute to the development of strategic project plans.
- Allocate resources effectively for timely, high-quality project completion.
- Continuously improve and streamline project management processes based on the lessons learned register.
Production Management Executive
Cenveo Publishers Pvt Ltd
07.2015 - 12.2022
- Define the scope based on client needs (transcription, captioning, and digital-to-text conversion).
- Create a work breakdown structure to estimate costs and communicate with the marketing team.
- Identify stakeholders, and engage with them during planning, execution, completion, and feedback.
- Evaluate project costs, TAT, and resources needed; present the quote to the marketing team; and communicate the project requirements to the production team for iteration cycles.
- Obtain client feedback at every iteration, and provide updates to the marketing and production teams.
- Ensure that the provided feedback is implemented in all iterations.
- Address queries from clients and stakeholders regarding new requirements (general transcription, captioning in both English and other languages, live streaming platform, etc.).
- Perform quality checks on content before delivering it to the client.
- Update the project status, and follow up on the project's progress with the production team.
Customer Service Manager
ICICI BANK LIMITED
01.2010 - 06.2015
- Handling customer service and providing solutions.
- Effectively taking part in day-to-day branch operations.
- Cross-selling asset and liability products by providing customer service.
- Handling complex or escalated customer complaints and inquiries to ensure prompt and effective resolution.
- Managing the customer service department's budget and resources to optimize efficiency and cost-effectiveness.
- Maintaining relationships with HNI customers and helping to increase the branch's CASA income.
Education
B.E. - Electronics & Instrumentation Engineering
Thangavelu Engineering College
06.2005 - 04.2009
H.S.C. -
Vellayan Chettiyar Higher Secondary School
06.2003 - 04.2005
S.S.L.C. -
Vellayan Chettiyar Higher Secondary School
03.2002 - 03.2003
Skills
- Stakeholder Management
- Risk Analysis
- Project Scheduling
- Task delegation
- Communication Management
- Project planning
- Root-cause analysis
- Meeting coordination
- Scope management
- Client interfacing
Certification
- PMP Basics
- Introduction to AI and Machine Learning
- Agile Scrum
- Python
Languages
English (Read, Write, Speak)
Tamil (Read, Write, Speak)
Personal Information
- Father's Name: Mr. N. Gnanamurthy
- Title: Project Management Professional
- Date of Birth: 1987-06-29
- Gender: Male
Disclaimer
I hereby declare that the information given above are true and correct to the best of my knowledge and belief.