Summary
Overview
Work History
Education
Skills
Certification
Awards & Recognition
Timeline
Generic

Gabriel Salvador

Enkenbach-Alsenborn

Summary

Results-driven IT Support Specialist with 5+ years of experience in computer systems administration, secure communications, and executive-level technical support. Proven expertise in diagnosing and resolving complex hardware, software, and network issues under high-pressure conditions. Security+ certified with a strong foundation in engineering science and a record of delivering reliable, mission-critical technology solutions. Recognized for exceptional problem-solving skills, operational efficiency, and discretion when handling sensitive information.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wing Executive Communications Technician

Air Force - 435 Air Ground Operations Wing
12.2024 - 05.2026
  • Sole IT support provider for 10+ senior leaders, maintaining 100% operational readiness for critical communication systems
  • Resolved executive-level IT issues with an average resolution time of under 30 minutes, minimizing disruption to high-level decision-making
  • Implemented system optimizations that improved device performance by 25% and reduced recurring issues by 50%
  • Managed secure configurations and updates for 30+ end-user devices, ensuring compliance with cybersecurity protocols

Tactical Client Systems Technician

Air Force - 1 Combat Communications
01.2022 - 12.2024
  • Installed, configured, and maintained 2000+ client systems in challenging field environments, achieving a 98% system uptime during deployments
  • Led troubleshooting efforts that reduced average downtime by 40%, enabling uninterrupted mission operations
  • Supported the establishment of secure network infrastructures for operations involving 1000+ personnel
  • Conducted preventive maintenance inspections that extended equipment lifespan by an average of 18 months

Science and Technology Entry Program - Lead Coor.

Borough of Manhattan Community College
01.2017 - 06.2020
  • Direct operations for a STEM enrichment program serving 300+ students annually, ensuring alignment with program objectives and research initiatives
  • Supervise and mentor a team of 10 staff members, overseeing hiring, scheduling, and performance evaluations
  • Coordinate 50+ events, workshops, and outreach activities each year, increasing student participation by 30% over program baseline
  • Utilize New York City Grant to sustain STEM related opportunities to over 50 middle and high schools around the New York City Region

Education

Associate of Science - Engineering Science

Borough of Manhattan Community College
New York, New York
06.2015

Skills

  • Tactical & Field Communications Support
  • Executive-Level Technical Support
  • Client Systems Maintenance & Troubleshooting
  • Secure Communications Protocols
  • Network Configuration & Optimization
  • Rapid Problem-Solving Under Pressure
  • Preventive Maintenance Planning
  • User Training & Support

Certification

CompTIA Security+ - 2021

Awards & Recognition

Air and Space Achievement Medal — Awarded for outstanding performance and technical excellence.

Timeline

Wing Executive Communications Technician

Air Force - 435 Air Ground Operations Wing
12.2024 - 05.2026

Tactical Client Systems Technician

Air Force - 1 Combat Communications
01.2022 - 12.2024

Science and Technology Entry Program - Lead Coor.

Borough of Manhattan Community College
01.2017 - 06.2020

Associate of Science - Engineering Science

Borough of Manhattan Community College

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Gabriel Salvador