Gabriel Xenos
Harrington
Summary
Results-driven Management Information Systems student with hands-on experience supporting enterprise IT infrastructure deployments and coordinating large-scale operational initiatives. Proven ability to troubleshoot technical systems, manage logistics, and work collaboratively with cross-functional teams to ensure successful project execution. Strong foundation in systems, business operations, and process improvement developed through technical fieldwork and leadership roles. Demonstrated organizational and problem-solving skills in fast-paced, high-responsibility environments.
Overview
4
4
years of professional experience
Work History
IT Infrastructure/Service Technician
Work Market
02.2023 - Current
- Diagnosed and repaired service equipment to ensure optimal functionality and customer satisfaction.
- Executed infrastructure deployments and upgrades within MDF and IDF environments, ensuring reliable connectivity and system functionality.
- Collaborated with team members to troubleshoot technical issues, improving workflow efficiency.
- Assisted customers in understanding service options, fostering positive relationships and repeat business.
- Maintained accurate documentation of installations, asset information, and system status to support project tracking and operational continuity.
Campus Activities Board — Event Coordinator
Norwich University
Northfield, VT
08.2022 - 08.2023
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Collaborated with vendors to secure services and negotiate contracts for various events.
- Developed event budgets, tracking expenses to maintain financial accuracy and accountability.
- Managed event operations, including equipment setup, breakdown, and on-site support, to ensure smooth execution and attendee experience.
- Supported multiple concurrent initiatives while prioritizing tasks, maintaining operational efficiency, and adhering to budget-conscious decision-making.
Education
Bachelor of Science - Management Information Systems
Norwich University
Northfield, VT05-2026
Skills
- IT Infrastructure Deployment
- Project Coordination
- Process/ Operations Improvement
- System Configuration & Validation
- Technical Issue Diagnosis
- Network hardware support
- IT Asset/ Device Management
- System Performance Verification
- Customer Communication/ Support
- Technical & Non-Technical Communication
- Cross-functional team collaboration
- Tools: Microsoft Office, Google Workspace, Excel, Windows OS, SAP exposure, Network Configuration Tools, API familiarity
Timeline
IT Infrastructure/Service Technician
Work Market
02.2023 - Current
Campus Activities Board — Event Coordinator
Norwich University
08.2022 - 08.2023
Bachelor of Science - Management Information Systems
Norwich University