Gabriela Golofit

Managing daily operations in a micro craft beer / nitro coffee brewery; international sales, customer care, e-commerce, logistics, organizing / supervising productions and distribution.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Managing day-to-day operations in a Berlin specialty coffee shop as a shop manager of one of Germany’s leading coffee brands; managing a team of 7.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Assisted in recruiting, hiring and training of team members.
• Managed inventory control, cash control, and store opening and closing procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.