Gabrielle Rozier

Claymont

Summary

Highly skilled young adult with education and experience in many areas. Junior in high school working in fast paced IB college curriculum classes. Working from the age of 10 with my mom in her cleaning company to now age of 17. Overall I am a hard worker with a lot of passion for the future, excited to see what lies ahead!

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

years of professional experience

2027

years of post-secondary education

Work History

Returns Associate / merchandise associate

Marshalls & HomeGoods

Wilmington

06.2025 - Current

Processed customer returns efficiently and accurately.
Assisted customers with inquiries and return policies.
Inspected returned merchandise for quality and condition.
Collaborated with team members to address complex return issues.
Maintained organized return areas to streamline operations.
Trained new associates on return procedures and systems.
Communicated effectively with customers regarding their concerns and feedback.
Verified that all returned items were in original condition and included proper packaging and accessories.
Maintained clean and organized checkout area for efficient service.
Assisted customers by answering questions and providing product information.
Handled cash, credit, and debit transactions securely and responsibly.
Collaborated with team members to ensure smooth store operations.
Engaged with customers to enhance their shopping experience positively.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.

Cashier/Server

Rita’s Italian ice

Wilmington

03.2023 - 09.2023

Maintained cleanliness and organization of workstations during busy service hours.
Assisted customers with menu selections and provided recommendations for flavors.
Prepared and served Italian ice products according to company standards.
Handled cash, credit, and mobile payments in a fast-paced environment.
Stocked shelves with merchandise when needed.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

Mount Pleasant High School

Claymont, DE

Yw Leader - Education On Racial And Social Justices

YWCA

03.2024 - 05.2024

Skills

Customer service
Team collaboration
Conflict resolution
Effective communication
Cultural competency
Hospitality and accommodation
Stock replenishment

Time management
Strong comprehension
Literary analysis
Patience and empathy
Cultural sensitivity
Growth mindset
Problem-solving skills

Accomplishments

Award and achievements.

Honor role 2023-2026

Affiliations

Soccer player
cheer cheerleader
Member of the International Baccalaureate program
Black student union club member
Yw leader

Timeline