G A Don Tiron Manju Sri De Alwis
Store Operations Manager
Munich.,Bayern.
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
17
17
years of professional experience
Work History
Warehouse Worker
DPD
Berlin
06.2021 - Current
- Operated RF scanners to track merchandise and verify contents of containers.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Updated daily logs with regular shift activities and incident details.
- Simplified shipping and receiving processes for improved workflow.
- Consistently lifted materials weighing as much as 66 pounds.
Delivery Crew Member
Flink Expansions GMBH
Berlin
06.2021 - Current
- Completed 100% on-time deliveries by choosing best and most efficient routes.
- Worked overnight shifts during peak periods to meet coverage needs.
- Contacted around 10 customers daily basis prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Supporting to goods picking staff inside ware house while preparing orders.
Branch Manager
Prime Finance PLC
Kalutara
03.2019 - 12.2019
- Identified and capitalized on community business opportunities with effective networking.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, by 30% resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Played role for supporting to top management to achieve company goals.
Head of Investment
Prosperous Capital & Credit Ltd
Colombo
07.2018 - 03.2019
- Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies.
- Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
- Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
- Investigated market changes and devised approaches to take advantage of emerging opportunities.
- Developed or implemented fund investment policies or strategies.
- Managed investment funds to 100% return on client investments.
- Set strategic framework for long term assets over annual investment period.
Branch Manager
Commercial Credit & Finance PLC
Kalutara
01.2015 - 08.2018
- Submitted loan applications to loan underwriter for verification and recommendation.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Increased monthly staff retention rate after implementing new training programs.
- Boosted branch sales by 35% annual developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Developed prospects for new loans though weekly cold calling.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Assistant Branch Manager Fix Deposits
Commercial Credit & Finance PLC
Kalutara, Sri Lanka
01.2014 - 09.2015
- Managed branch size of over $80,000 in deposits and team of 25 full time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Identified and capitalized on community business opportunities with effective networking.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives.
- Trained and developed new team members in alignment with branch service standards and objectives.
Banking Assistant
Sampath Bank PLC
Kalutara
04.2010 - 12.2013
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Created plans and communicated deadlines to ensure projects were completed 100% on time.
- Calculated fees due, interest and change for customer transactions.
Trainee Banking Assistant
Sampath Bank PLC
Colombo
06.2006 - 03.2010
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained 100% friendly and professional customer interactions.
- Prepared, sorted and distributed accounts opening reports to appropriate branches.
Education
Master of Science - Data Analytics & Marketing
Arden University
Berlin,Germany08.2021
MBA: Master of Business Administration - Business Administration
Aldersgate College - (IIBM Sri Lanka)
Colombo ,Sri Lanka08.2018
Europian Postgraduate Diploma - Accounting And Finance
Aldersgate College - (IIBM Sri Lanka)
Colombo Sri Lanka06.2017
Skills
- Problem-Solving
- Sorting and Labeling
- Material Loading and Unloading
- Health and Safety Regulations
- Picking and Packing
- Self-Motivated and Disciplined
- Punctual and Dependable
Playing drums & jogging
During my leisure time i always try to learn something and release unwanted stress in my day to day hectic life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Worker
DPD
06.2021 - Current
Delivery Crew Member
Flink Expansions GMBH
06.2021 - Current
Branch Manager
Prime Finance PLC
03.2019 - 12.2019
Head of Investment
Prosperous Capital & Credit Ltd
07.2018 - 03.2019
Branch Manager
Commercial Credit & Finance PLC
01.2015 - 08.2018
Assistant Branch Manager Fix Deposits
Commercial Credit & Finance PLC
01.2014 - 09.2015
Banking Assistant
Sampath Bank PLC
04.2010 - 12.2013
Trainee Banking Assistant
Sampath Bank PLC
06.2006 - 03.2010
Master of Science - Data Analytics & Marketing
Arden University
MBA: Master of Business Administration - Business Administration
Aldersgate College - (IIBM Sri Lanka)
Europian Postgraduate Diploma - Accounting And Finance
Aldersgate College - (IIBM Sri Lanka)
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