Gael Nkechinyere OKEKE
Filderstadt
Summary
Dynamic and highly organized professional with extensive experience in managing office operations and supporting executive teams. Proven track record in streamlining processes, coordinating projects, and enhancing productivity. Skilled in communication, problem-solving, and multitasking with a keen eye for detail.
Adept at leveraging technology to improve workflows and achieve operational efficiency. Committed to delivering exceptional administrative support across various functions and industries.
Overview
11
11
years of professional experience
Work History
Operations Procurement Specialist Buying & Dispo
HUGO BOSS AG
07.2023 - Current
- Maintaining vendor ratings, and updating the IHOD tracker.
- Monitoring and updating SMS tracking. Conducting bi-weekly follow-up meetings with suppliers.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Tracking pending orders and overseeing the production process until completion.
- Handling claims for missing cartons or damaged goods upon arrival and processing claims for replacements and Quality Assurance Reports (QAR).
- Updating claim files, resolving invoicing and pricing issues, and securing necessary approvals. Planning according to Incoterm Guidelines, maintaining vendor ratings, and updating the IHOD tracker.
- Monitoring and updating SMS tracking. Reviewing planned orders to verify quantities and deadlines (IHOD and WHOD confirmation).
- Tracking pending orders and overseeing the production process until completion.
- Ensuring deadlines are met and facilitating the timely delivery of orders to end users.
- Monitoring inventory levels effectively. Preparing and organizing shipment documentation (Commercial Invoices, Final Packing Lists, CRM, Certificates of Origin, Form A/REX Declarations, Bills of Lading, Credit and Debit Notes). Including letters of credit, pro forma invoices, CADs (Cash Against Documents), certificates of origin, and export freight terms.
- Facilitated smooth workflow by coordinating with other departments such as purchasing, production, and logistics on a regular basis.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements. Cross checking and approving Invoice for Inter-company invoice creation. (IC)
- Approving invoices on Invoicetrack and workflow
Customer Success Manager (English and French)
CAMBRO MANUFACTURING PRESSWERK KONGEN GmbH
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressing customer inquiries and requests regarding product availability, Pricing, sample approvals, and order expeditions.
- Managing daily order entry, processing, and shipment coordination.
- Overseeing production statuses and ensuring on-time shipment with thorough lead-time monitoring.
- Collaborating with the shipping department to implement special shipping instructions.
- Reviewing planned orders to verify quantities and deadlines.
- Tracking pending orders and overseeing the production process until completion. Handling claims for missing cartons or damaged goods upon arrival and processing claims for replacements and Quality Assurance Reports (QAR).
- Updating claim files, resolving invoicing and pricing issues, and securing necessary approvals. Issuing Proforma invoices and Commercial Invoice. Planning according to Incoterm Guidelines, Ensuring deadlines are met and facilitating the timely delivery of orders to end users. Preparing and organizing shipment documentation (Commercial Invoices, Final Packing Lists, CRM, Certificates of Origin, Form A/REX Declarations, Bills of Lading, Credit and Debit Notes). Demonstrating a strong understanding of international business terms, including letters of credit, pro forma invoices, CADs (Cash Against Documents), certificates of origin, and export freight terms.
- Processed customer orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements. Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Assistant
BERGFREUNDE
05.2022 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment. • Utilized Pallet jacks and other warehouse equipment to move goods quickly and safely.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Alternated goods in inventory by observing first-in and first-out approach.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment. Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents
Medical Billing Specialist
BILLING NERD
03.2021 - 06.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Post and adjust payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely evaluated and verified benefits and eligibility.
Airline Customer Service Agent
GHI ASSETS LTD (Air Senegal, Air Cote D'ivoire)
08.2018 - 02.2021
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Increased repeat business through personalized interactions and building rapport with customers.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Airline Ticket Agent
ASKY AIRLINES
02.2017 - 07.2018
- Streamlined check-in process for faster boarding and improved passenger experience.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
- Managed group bookings expertly from initial inquiry through final payment processing.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Promoted available upgrades and ancillary services to increase revenue per passenger.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
Travel Agent
GLOBAL TRAVEL AND SERVICES
02.2016 - 01.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Inbound and Outbound Warehouse Associate
SOREDISCAM SARL
06.2013 - 03.2015
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment. Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
- Minimized errors in shipment preparation through thorough quality checks before dispatching goods. Reduced product damage by implementing proper storage techniques and handling procedures.
- Maintained accurate records of all warehouse activities including shipments received or sent out adhering to documentation requirements.
- Facilitated smooth workflow by coordinating with other departments such as purchasing, production, and logistics on a regular basis. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
- Supported continuous improvement initiatives by participating in process reviews, identifying areas for optimization, and implementing recommended changes.
- Decreased order processing time with effective communication between inbound receiving staff and outbound shipping teams.
- Achieved timely order fulfillment by coordinating efforts among picking, packing, staging, loading, labeling tasks based on priority deadlines.
- Managed stock levels efficiently through systematic inventory management practices such as cycle counting and demand forecasting.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Monitored stock levels of products and materials and notified management of needs.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
Education
UFTAA / IATA Diploma - Aviation Management And Operations
International Aviation Academy
Yaoundé, Cameroon01.2015
Higher National Diploma - Executive Secretarial Studies
Siantou University Complex
Yaoundé, Cameroon04.2014
Associate of Arts - Office Technology and Management
IMO STATE POLYTECHNIC
Owerri, Nigeria10.2012
High School Diploma -
GREAT TRINITY COLLEGE
Lagos, Nigeria07.2010
Skills
- Friendly, Positive Attitude
- Purchasing Processes
- Effective Communication
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Attentive to deadlines
- Excellent communication skills
- Self-motivated & detail-oriented
- Punctual, dependable, & reliable
- Problem solving abilities
- Excellent Team player
- Critical thinking and concept development
- Possession of strong observational skills and a quick grasp of new ideas
- Unflinching integrity, transparency, and honesty
- Excellent communication and problem-solving skills
- Interesting team player with sharp intellect
- Team management
- Leadership Acumen
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Microsoft 365
- SAP
- AS400
- ERP
- CRM
- AMADEUS
- SITA
- Galileo
- Sabre
- MS Word, Excel & PowerPoint
- Document Scanning and Imaging, Adobe PDF
Computer Skills
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved direct deliveries to the UK by completing new project with accuracy and efficiency.
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
Timeline
Operations Procurement Specialist Buying & Dispo
HUGO BOSS AG
07.2023 - Current
Customer Success Manager (English and French)
CAMBRO MANUFACTURING PRESSWERK KONGEN GmbH
01.2023 - 07.2023
Warehouse Assistant
BERGFREUNDE
05.2022 - 12.2022
Medical Billing Specialist
BILLING NERD
03.2021 - 06.2024
Airline Customer Service Agent
GHI ASSETS LTD (Air Senegal, Air Cote D'ivoire)
08.2018 - 02.2021
Airline Ticket Agent
ASKY AIRLINES
02.2017 - 07.2018
Travel Agent
GLOBAL TRAVEL AND SERVICES
02.2016 - 01.2017
Inbound and Outbound Warehouse Associate
SOREDISCAM SARL
06.2013 - 03.2015
UFTAA / IATA Diploma - Aviation Management And Operations
International Aviation Academy
Higher National Diploma - Executive Secretarial Studies
Siantou University Complex
Associate of Arts - Office Technology and Management
IMO STATE POLYTECHNIC
High School Diploma -
GREAT TRINITY COLLEGE
Hobbies and Interests
- Networking
- Community involvement
- Family
- Traveling
- Reading
- Cooking
References
- Mr. Mark Schupp, Head of Operations Procurement, Jersey, Metzingen Germany, +49 160 619 6361
- Mrs. EDA AZAROGLU, TEAM LEAD BUYING & PRODUCTION MERCHANDISING, Jersey, Metzingen Germany, +49 160 619 6488
- Mr. SHEVCHENKO DMITRY, CEO, Billing Nerds, York, USA, +1 (646) 750-4455
- Mr. SIMON MOBOLAJI, Country Manager, ASKY AIRLINES LIMITED, Lagos, Nigeria, (+234)-816-987-1178
- Mrs. E.T Sefia, C.E.O, GHI Assets Ltd, Lagos, Nigeria, (+234)-803-301-1125
Hobbies and Interests
- Networking
- Community involvement
- Family
- Traveling
- Reading
- Cooking
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