Gail Miller
Laurel
Summary
Dynamic operations leader with a proven track record at Dover Pools and Patio, enhancing customer satisfaction and driving operational efficiency. Skilled in staff development and business analysis, I foster high-performing teams and implement continuous improvement initiatives, ensuring organizational goals are met while maintaining strong vendor relationships.
In between being a Store Manager and the General Manager, I also oversaw and ran the Service Department for 2 years. I have overwhelming knowledge of the Swimming Pool industry and have built great relationships with my Vendors, Reps and Distributors. I believe I would be a huge asset to any company looking for a loyal, hardworking employee to help grow their business.
Overview
28
28
years of professional experience
Work History
General Manager Of Operations
Dover Pools and Patio
06.2024 - 06.2026
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- I traveled to all 5 locations to oversee day to day operations. Making sure managers were training their staff properly, following company policies, making sure they were ordering what they needed, helping new managers with questions and customers concerns and issues.
Store Manager
Dover Pools and Patio
04.1998 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw training on water test, chemical instruction, filter instruction, pool operation etc.
- Work with Vendors to order parts, chemicals, and products.
- I was moved from store to store to help get each store up to par with what the owners wanted. I oversaw and managed 3 different locations within this time frame.
Education
Laurel Senior High School
Laurel, DESkills
- Operational efficiency management
- Staff development
- Business analysis
- Logistics management
Timeline
General Manager Of Operations
Dover Pools and Patio
06.2024 - 06.2026
Store Manager
Dover Pools and Patio
04.1998 - 06.2023
Laurel Senior High School
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