Ganesha Flores
Jr. Operational Excellence Manager
Berlin
Summary
Industrial Production Engineer with a master's degree in Global Supply Chain and Operations Management. I have four years of experience in Project Management and Process Optimisation in the Fashion, Food & Beverage, Manufacturing, and Technology industries. Expertise in Lean Six Sigma process improvements & documentation, and managing various stakeholders from manufacturing to distribution.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
JUNIOR OPERATIONAL EXCELLENCE MANAGER
ZALANDO SE
02.2024 - Current
- Developed and implemented key processes within the Onboarding function, covering compliance to operations, and delivered 5 enablement sessions to +40 internal and external stakeholders, ensuring successful adoption of each process.
- Oversee internal and external onboarding documentation, continuously improving processes. Achieved 5,314 visits in six months with an average engagement time of 34 minutes per active user, demonstrating increased utilization and deeper team engagement with SOPs.
- Lead the cross-functional Quality Out framework to improve CX performance for new partners, implementing initiatives like CXM webinars, service definitions, and monthly partner steering, resulting in structured CX improvements and strengthened readiness for pre-live partners.
- Own the monthly performance of the Onboarding function, preparing performance reviews for Onboarding leadership on key metrics. Lead action planning based on data and performance reviews, coordinating the implementation of actions and delegating ownership as needed.
JUNIOR ARTICLE DATA QUALITY MANAGER
ZALANDO SE
02.2023 - 02.2024
- Owned vendor performance analysis, creating a decision paper for Article Management leadership outlining key challenges and 9 milestones to improve vendor performance.
- Led bi-weekly calls with 3 vendor teams to track short-term initiatives, achieving a reduction in wrong article rejections/approvals from 9.22% in Q4-2023 to 6.8% in Q1-2024 (-2.37pp QoQ).
- Designed and delivered a comprehensive on-site training in Madagascar on Ethical Procurement Standards to a network of over 20 vendors, ensuring alignment with company values and compliance standards.
ASSISTANT PROCESS EXCELLENCE MANAGER
ZALANDO SE
09.2021 - 02.2023
- Owned and executed seasonality management processes, launching a new initiative to proactively reactivate articles with outdated seasonality blockers, generating a +4.5M EUR NMV impact in the first weeks after launch.
- Managed processes for the live assortment (~1 million products), ensuring product relevance and seasonal accuracy.
- Owned reporting landscape and supported weekly performance reviews, acting as a backup for key metrics reporting in leadership meetings.
- Served as the team expert on articles categorization, tagging, and seasonality-related processes, leading internal training sessions to ensure business continuity and effective team coverage during absences.
PARTNER MANAGEMENT AUDIO PRODUCTION - WORKING STUDENT
AUDIBLE GMBH
04.2020 - 04.2021
- Managed the onboarding of Spanish content providers and their metadata, overseeing audiobook production for the Spanish market, ensuring timely delivery for the launch of Audible in Spain.
- Guided Spanish content providers through tax processes, creating guidelines and offering one-on-one support during the German withholding tax exemption application.
- Played a key role in transitioning processes from the US to Germany, facilitating internal coordination between Business Affairs and Production.
- Coordinated with external partners and internal stakeholders, ensuring smooth contract processing, invoicing, and content provider support.
PROJECT ENGINEER
SURAMERICANA DE POLÍMEROS, C.A.
11.2015 - 11.2018
- Led the evaluation of creating a new production line of industrial plastic pallets through the Capital Budgeting Valuation in order to determine the project's profitability.
- Responsible for the preparation and execution of process workshops in the Extrusion area to strengthen operator's skills.
- Enhanced cost-effectiveness by reviewing the company's supplier database.
INDUSTRIAL PRODUCTION ENGINEERING INTERN
CERVECERÍA REGIONAL, C.A.
01.2014 - 04.2014
- Responsible for the definition, quantification, and analysis of production process gaps.
- Managed root cause analyses together with the Engineering team and SME to run production process improvements.
- Capacity planning, testing and forecast expected performance considering the proposed improvements and future expansions.
- Coordinated and controlled inventory of raw materials and components.
Education
Master of Arts - Global Supply Chain And Operations Management
Hochschule Für Wirtschaft Und Recht Berlin
Berlin, Germany 05.2019 - 03.2021
Bachelor of Science - Industrial Production Engineer
Universidad Tecnológical Del Centro, UNITEC
Guacara, Venezuela 05.2011 - 10.2016
Diploma - Advanced Export Program
Rigden Escuela De Negocios
Maracay, Venezuela 05.2016 - 08.2016
Diploma - Leadership Training Program
Instituto De Estudios Superiores De Administración (IESA)
Caracas, Venezuela 09.2014 - 06.2015
Skills
Teamwork and collaboration
Problem-solving
Operational excellence
Process improvement
Project management
Organizational skills
undefinedCertification
Lean Six Sigma Yellow Belt, Training and Project Participation within Zalando, lead by a Business Excellence Team., 05/01/24, CURRENT
Personal Information
- Date of Birth: 11/30/94
- Nationality: Venezuelan
Timeline
JUNIOR OPERATIONAL EXCELLENCE MANAGER
ZALANDO SE
02.2024 - Current
JUNIOR ARTICLE DATA QUALITY MANAGER
ZALANDO SE
02.2023 - 02.2024
ASSISTANT PROCESS EXCELLENCE MANAGER
ZALANDO SE
09.2021 - 02.2023
PARTNER MANAGEMENT AUDIO PRODUCTION - WORKING STUDENT
AUDIBLE GMBH
04.2020 - 04.2021
Master of Arts - Global Supply Chain And Operations Management
Hochschule Für Wirtschaft Und Recht Berlin
05.2019 - 03.2021
Diploma - Advanced Export Program
Rigden Escuela De Negocios
05.2016 - 08.2016
PROJECT ENGINEER
SURAMERICANA DE POLÍMEROS, C.A.
11.2015 - 11.2018
Diploma - Leadership Training Program
Instituto De Estudios Superiores De Administración (IESA)
09.2014 - 06.2015
INDUSTRIAL PRODUCTION ENGINEERING INTERN
CERVECERÍA REGIONAL, C.A.
01.2014 - 04.2014
Bachelor of Science - Industrial Production Engineer
Universidad Tecnológical Del Centro, UNITEC
05.2011 - 10.2016
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