Garry Stephen Norton
Summary
Facilities and operations professional with 15+ years of experience supporting facility operations, safety compliance, inventory management, and team coordination in high-volume environments. Proven ability to maintain operational efficiency, coordinate vendors and supplies, and ensure OSHA safety standards. Recognized for strong problem-solving, leadership, and consistent customer satisfaction. Seeking to contribute operational expertise in a Facilities Technician or Facilities Operations role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Customer Service Associate
Wawa
10.2015 - Current
- Support daily operations of a high-volume retail facility while maintaining a safe, clean, and efficient environment.
- Assist leadership with inventory monitoring, equipment readiness, and compliance with operational standards.
- Coordinate team responsibilities and maintain workflow during peak business periods.
- Resolve customer concerns while maintaining a positive service environment.
Operations Manager
Ron's Discount Tire and Auto Repair
08.2010 - 10.2015
- Managed daily facility operations, ensuring safety compliance and operational efficiency.
- Supervised staff, delegated responsibilities, and oversaw facility opening and closing procedures.
- Managed inventory, vendor ordering, and supply management.
- Maintained OSHA safety standards and regulatory compliance.
Education
Bachelor of Science - Business Administration/Workflow Management
Immaculata University
Immaculata, PA05-2005
Skills
- Facilities Operations
- Preventive Maintenance Support
- Vendor Coordination
- Inventory Management
- OSHA Safety Compliance
- Equipment Readiness
- Process Compliance
- Staff Supervision
- Team Training
- Resource Management
- Cycle Counts
- Operational Technology
Accomplishments
- Earned Michelin Front Line Manager Certification
- Increased facility revenue 20% through operational improvements and customer retention
Certification
Michelin Front Line Manager Certification
Timeline
Lead Customer Service Associate
Wawa
10.2015 - Current
Operations Manager
Ron's Discount Tire and Auto Repair
08.2010 - 10.2015
Bachelor of Science - Business Administration/Workflow Management
Immaculata University