Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Gaurav Sharma

Gaurav Sharma

Senior Sales & Service Professional In Automobile Sector
Jaipur

Summary

Driven Area Manager with 9+ years of experience in management capacity and strong competitive sales & service drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and after sales service achieve goals within multiple assigned territories. Successfully motivates and develops teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Area Business & Service Manger

Bosch India Ltd
Jaipur
04.2022 - Current
  • I am responsible for handling Spare parts and Service business in assigned area based out at Jaipur location and responsible for 18 CR Business through 9 Distributor' and 600 + Channel Partners
  • Ever highest business turnover in 2022
  • Handling 25 Channel Partners for Service & Sales which are directly linked with Bosch.
  • Hires, trains, motivates, counsels and monitors the performance of all parts department staff
  • Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
  • Ensures that parts inventory turns (established #) times per year
  • Sets and enforces a policy on the special ordering of parts
  • Ensures that stock orders represent at least (established %) percent of all orders
  • Analyzes sales, expenses and inventory monthly to maintain profit goals
  • Develops and administers an aggressive wholesale parts program to produce profit
  • Holds weekly department meetings
  • Provides technical assistance to parts department employees
  • Coordinates a prompt, efficient and timely flow of paperwork
  • Monitors daily reports such as DOE, DOC and sales productivity
  • Develops and utilizes a lost sales tracking report
  • Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
  • Develops sales promotions
  • Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
  • Handles customer complaints immediately and according to the dealership's guidelines
  • Ensures that all dealership purchases are properly accounted for before payment is made
  • Assistance in the collection of past-due accounts
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Increased overall sales by 47% through capitalizing on new potential opportunities and developing and maintaining partnerships with 2 new Distributors,
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Trained team members in successful strategies to meet operational and sales targets.

Senior Manager

Tata Motors Ltd
Lucknow & Ghaziabad
05.2019 - 03.2022
  • To achieve growth and assure sales targets by successfully managing the GOEM(Gensets original Equipment Manufacturer) and Dealer sales team.
  • Handled biggest GOEM of Tata motors with coverage of 6 States Delhi, Haryana, UP,UK Bihar & Jharkhand.
  • Design and implement a strategic business plan that expands company's customer base and ensure its strong presence in market
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives of OEM & Dealership
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Committed to continuous education through workshops, seminars and conferences of OEM & Dealer Sales & Service People
  • To drive the sales process from plan to close with Strong business sense., Increase in business for the Eastern & Western Part of Uttar Pradesh
  • Managed 50-60 channel partners and 4 distributors
  • The Annual turnover is taken care approximate 24 crores
  • Target setting and sign off of Distributors and Channel Partner
  • Manage stock availability at the channel partners' end
  • Manage credit control and collection for further dispatches
  • Collection of required documents for the business ( Entry forms etc)
  • Monitor the Core return to plant from the channel partners within the given time frame
  • Expansion of channel in assigned area
  • Product branding at channel partners and in the open market
  • Organize/arrange training programs for sales/technical knowledge
  • Identification and analysis of market needs and communicate the same for NPI
  • Monitoring competitor activity for planning the schemes accordingly
  • Periodical audit of stock and system correction for paid / OE warranty and Prolife warranty utilization.

Assistant Manager Sales & Service

Greaves Cotton Ltd
Lucknow
06.2018 - 05.2019
  • Provide Field Technical Support and ensure faster service response and restoration for OE as well as Distributorship Network
  • Responsible for achieving spare parts sales target and ensure receivable control
  • Channel expansion and dealer development
  • Responsible for promotional campaigns, Audit, Training for increasing profitability of the network & improving customer satisfaction
  • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Achieve Sales targets in the respective territory in terms of aftermarket retail sales, product range and total sales
  • Facilitate demand generating activities like giving schemes, holding mechanic Meets, Customer meets etc
  • Stock Planning of Spare Parts - Monitor and maintain concurrence between sales, spare parts inventory and order generation for channel partners
  • Monitoring timely availability of finances and monitor and limit channel finance over dues
  • Timely Complaint handling (resolving payment issues, claim settlements etc.) for channel partners and customers
  • Market intelligence - Collection and analysis of Competitor data
  • Explore new avenues to boost growth of sales of Spares and expansion of the network (distributors, retailers etc.)
  • Training/ educating End customers - Retailers, Mechanics, associations and channel partners about genuine spare Parts
  • Supply management and follow up with PHQ.

Territory Sales Executive, Spare Parts & Training

Tata Motors
Jaipur
07.2014 - 06.2018
  • Implementation of TOPS Project related to consumption based model
  • Engaging in the creation of demand pool in markets; maintaining cordial relationships with Channel Partners, Retailers and end customers
  • Secondary sales management through distributor channel
  • Retailer visits with journey plan and assist distributor sales team
  • Distributor's sales team review and data collection
  • Timely complaint handling of TATA Gurus and TATA Champions
  • Promotion of Demand generating activities like holding Mechanic meets & Retailer meets etc
  • Training and Educating Retailers, Mechanics and Fleet Owners about TATA Genuine parts
  • Planning & organization of BS IV training for TATA GURU
  • Maintaining the Retail reports of the Distributors at the backend
  • New Mechanic / Re-borers addition to Tata Guru Program/ Engine Experts Program
  • Increase Active (Purchased TGP) TATA Gurus and Engine Experts
  • Organize BTL activities as Uphar Mela, Mechanic meets, Surveyor meet, Re- borers meet, key account technician meet, trainings etc
  • Monitor & review DSR & MSR Beat for weekly coverage and increase beat productivity
  • Mapping Tata Gurus to retailers and ensure stocking of TGP with the help of DSR/ APM
  • Promotion of New Parts/ Focused Parts introduced and increase fitment
  • Resolve technical queries of Tata Gurus directly or with the help of Tata Techline
  • Identify the loyal Tata Gurus and Garages; ensure coverage for Garage Branding (SOP WIP)
  • Train the DSRs/ MSRs/ Tata Gurus regularly and repeatedly
  • Increase mechanics, Re-borers, Key Account satisfaction index
  • Reporting to Area Parts Managers and backend coordination in absence of Area Parts Managers.

Education

Bachelor of Technology - Automotive Engineering

Rajasthan Technical University
05.2010 - 2014.05

MBA - Marketing Management

Narsee Monjai Institute of Management Studies
Mumbai
07.2022 - Current

Skills

    Strategic Business Planning

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Accomplishments

  • Ever Highest Sales Growth in assigned Area in 2022 in Bosch Ltd.
  • Battery & Gasoline (Sensor Business) Champion for Zone Business in Bosch.
  • Awarded for Best Area Manager for Retail business in Tata Motors 2021- 22.
  • Best Territory Sales Executive award in 2016-17 for Highest mechanic trained for BS4 in Tata Motors.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MBA - Marketing Management

Narsee Monjai Institute of Management Studies
07.2022 - Current

Area Business & Service Manger

Bosch India Ltd
04.2022 - Current

Senior Manager

Tata Motors Ltd
05.2019 - 03.2022

Assistant Manager Sales & Service

Greaves Cotton Ltd
06.2018 - 05.2019

Territory Sales Executive, Spare Parts & Training

Tata Motors
07.2014 - 06.2018

Bachelor of Technology - Automotive Engineering

Rajasthan Technical University
05.2010 - 2014.05

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Gaurav SharmaSenior Sales & Service Professional In Automobile Sector