Gay Brielle Mitra
Singapore
Summary
Results-driven sales and customer service professional with over a decade of experience in retail, marketing, and technical support. Proven track record in driving sales, building strong customer relationships, and leading marketing initiatives. Adept at handling complex customer inquiries, troubleshooting technical issues, and providing tailored solutions. Strong leadership skills with experience in managing teams and executing strategic sales plans. Passionate about delivering exceptional service and achieving business growth.
Overview
22
22
years of professional experience
Work History
Sales Associate
Fossil Singapore Pte. Ltd.
04.2014 - Current
- Ensure proper visual merchandising of products
- Assist with inventory counts, restocking items and placement of new products
- Ensure customers are well-informed on any current sales or promotion programs
- Manage cash and payment systems in accordance with company procedures and policies
- Creates a Radical Customer Experience using selling skills and training materials.
- Participates and is fully engaged in Team Meeting and Training sessions
- Takes part to execute all merchandising tasks. Demonstrate Product Knowledge for all concepts.
- Managing the upkeep and condition of all company equipment
- Achieving sales goals
- Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.
- Assist in ad hoc and assigned task
Sales and Marketing Manager
The HR Connections Pte Ltd
04.2013 - 04.2014
- Research and develop marketing opportunities for business development. Monitor job contributions of the employees.
- Identify system improvements.
- Implement customer service standards. Prepare and complete action plans.
- Prepare training manual for sales persons.
- Prepare SOP (Standard Operating Procedures)
- Oversee the whole employment agency operations.
Sales Advisor
Marks & Spencer, Baccarat International Pte Ltd
02.2012 - 04.2013
- Greet customers who enter the shop.
- Assist shoppers to find the goods and products they are looking for.
- Respond to customer inquiries about products, services and promotions. Responsible with sales and checking of stocks.
- Replenish shelves with merchandise. Attach price tags to merchandise.
- Update oneself regarding special promotions. Display new lines of products.
- Provide product information and advice which could potentially lead to a sale. Responsible for processing cash and card payments.
- Handle and resolve client requests and complaints about the merchandise. Report discrepancies and problems to the supervisor.
- Provide feedback to supervisors on how to improve sales. Prepare “Top Ten” report and analysis.
- Involved in stock control and management. Keep the store tidy and clean.
Senior Technical Support and Customer Service Rep
24/7 Customer Philippines / Time Warner Cable ISP
01.2008 - 12.2011
- Responsible in troubleshooting Internet, email, and software issues. Set up and troubleshoot home-networking (routers set up).
- Perform call outs to existing accounts for service evaluation and up-sell added services. Manage customer correspondences, emails, and service requests.
- Handle and resolve client’s request and complaints Handle escalations from Tier 1.
- Maintain and update contact information such as billing address and contact numbers. Prepare reports of productivity/performance and monitoring reports.
Technical Customer Care Representative
CONVERGYS PHILIPPINES SERVICES, INC.
04.2006 - 01.2008
- Responsible in troubleshooting Internet, email, and software issues. Set up and troubleshooting of home-networking (router set up).
- Listen to calls to perform quality assurance.
- Mentor agents to maintain high quality standard of service.
- Handle customer service and support to inbound calls.
Accountant / Bookkeeper
Enteresting Minds Corporation
01.2003 - 01.2004
- Responsible of the whole accounting system and procedures.
- Prepare financial statements.
- Helps financial management in analyzing financial statements to come up with reports and action plans.
Education
Bachelor of Science - Major in Business Management. (Entrepreneurship)
DE LA SALLE UNIVERSITY
Philippines12-2005
High School Diploma -
ST. BENEDICT COLLEGE,
Philippines03-2001
Skills
Strong verbal and written communication
Active listening and empathy
Handling customer complaints efficiently
Troubleshooting and resolving issues
Decision-making under pressure
Microsoft Office (Word, Excel, Outlook)
Basic troubleshooting for tech-related queries
Customer satisfaction and retention strategies
Personalized service approach
Follow-ups and case resolution tracking
Multitasking across multiple platforms
Meeting service level agreements (SLAs)
Prioritizing urgent customer requests
Working in fast-paced environments
Collaborating with cross-functional teams
Learning new tools and processes quickly
Handling constructive feedback positively
Timeline
Sales Associate
Fossil Singapore Pte. Ltd.
04.2014 - Current
Sales and Marketing Manager
The HR Connections Pte Ltd
04.2013 - 04.2014
Sales Advisor
Marks & Spencer, Baccarat International Pte Ltd
02.2012 - 04.2013
Senior Technical Support and Customer Service Rep
24/7 Customer Philippines / Time Warner Cable ISP
01.2008 - 12.2011
Technical Customer Care Representative
CONVERGYS PHILIPPINES SERVICES, INC.
04.2006 - 01.2008
Accountant / Bookkeeper
Enteresting Minds Corporation
01.2003 - 01.2004
Bachelor of Science - Major in Business Management. (Entrepreneurship)
DE LA SALLE UNIVERSITY
High School Diploma -
ST. BENEDICT COLLEGE,
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