Gbubemi Ademiluyi
Berlin,Germany
Summary
A dedicated and results-driven professional with a strong academic foundation in Business Administration, currently pursuing a Master’s in Supply Chain Management and Logistics at Arden University Berlin. Brings a well-rounded background spanning customer service, commercial sales, and business development in logistics, retail, and financial services. Skilled in client engagement, process improvement, and cross-functional coordination, with a passion for delivering value across supply chains in international environments.
Overview
11
11
years of professional experience
Work history
Sales & Customer Service Assistant (Student Role)
PROSI Cosmetics
Vienna
08.2024 - 02.2025
- Provided tailored product recommendations based on customer needs and preferences
- Gained in-depth product knowledge of cosmetic and skincare lines
- Supported in-store sales efforts and ensured a high-quality customer service experience
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved customer relations by managing customer complaints effectively.
Business Development Associate
Birdview Travel & Tours Ltd
Lagos State
12.2022 - 09.2023
- Conducted market research and identified new business opportunities
- Developed client relationships and generated proposals tailored to client objectives
- Consistently exceeded monthly sales targets through strategic outreach and presentations
Restaurant Manager
The Hangar
Lagos State
09.2022 - 11.2022
- Oversaw daily operations, staff coordination, and customer satisfaction efforts
- Trained staff on service procedures and ensured compliance with safety protocols
- Managed cash reconciliations, inventory, and generated sales performance reports
Commercial Sales Executive
FedEx Red Star Express PLC
Abuja
02.2019 - 09.2020
- Managed a portfolio of commercial logistics accounts and drove B2B sales
- Submitted client invoices, followed up on payments, and maintained account records
- Regularly exceeded monthly revenue targets and delivered performance reports
- Handled client escalations and coordinated with operations for service delivery
Customer Service Representative
Zenith Bank PLC
Lagos State
09.2015 - 01.2019
- Provided frontline banking support and resolved customer account queries
- Promoted financial products to existing and new customers across various channels
- Prepared internal reports and collaborated with multiple departments for issue resolution
Administrative Assistant (NYSC)
Ikeja Local Government Area
Lagos State
11.2013 - 10.2014
- Maintained personnel records and supported administrative documentation
- Facilitated internal memo distribution and coordinated departmental requests
- Drafted training proposals and supported HR efforts in employee development
Education
MSc - Supply Chain Management and Logistics
Arden University Berlin
Germany 02.2025 -
M.Sc. - International Management
International Business School, Vienna
Austria 09.2023 -
Associate - Supply Chain Management
Chartered Institute of Supply Chain Mgmt
05.2014 - 07.2014
Associate - Warehousing & Materials Mgmt
Certified Inst. of Warehousing & Mgmt
05.2014 - 07.2014
B.Sc. - Business Administration
Covenant University
01.2009 - 12.2013
WAEC O'Level - undefined
Queen's College, Lagos
01.2002 - 12.2008
Skills
- Microsoft Office
- SAP ( In Progress)
- Knowledge of CRM software
- Proposal Writing
- Sales Presentations
- Communication Skills
- Interpersonal Skills
Languages
English
Fluent
German
Elementary
Personal Information
- Title: Sales and Client Relations Specialist
- Date of birth: 01/06/93
- Nationality: Nigerian
Affiliations
- Cooking and Travelling
Timeline
MSc - Supply Chain Management and Logistics
Arden University Berlin
02.2025 -
Sales & Customer Service Assistant (Student Role)
PROSI Cosmetics
08.2024 - 02.2025
M.Sc. - International Management
International Business School, Vienna
09.2023 -
Business Development Associate
Birdview Travel & Tours Ltd
12.2022 - 09.2023
Restaurant Manager
The Hangar
09.2022 - 11.2022
Commercial Sales Executive
FedEx Red Star Express PLC
02.2019 - 09.2020
Customer Service Representative
Zenith Bank PLC
09.2015 - 01.2019
Associate - Supply Chain Management
Chartered Institute of Supply Chain Mgmt
05.2014 - 07.2014
Associate - Warehousing & Materials Mgmt
Certified Inst. of Warehousing & Mgmt
05.2014 - 07.2014
Administrative Assistant (NYSC)
Ikeja Local Government Area
11.2013 - 10.2014
B.Sc. - Business Administration
Covenant University
01.2009 - 12.2013
WAEC O'Level - undefined
Queen's College, Lagos
01.2002 - 12.2008
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