Gökhan Doğrucan

• Calculation of monthly needs of products to be purchased on departmental basis
• Preparation of store distribution of products to be purchased
• Monitoring stock target and purchasing budget of departments
• Replenishment of store stocks from central warehouse on daily basis
• Preparation of monthly product transfers between stores
• Preparation of transfer realization and sales reports of transferred products on monthly basis
• Analyzing stock and sales figures of Apple products on weekly basis, creating orders according to sales targets
• Controlling system as Relex super user, solving problem by contacting relevant units in case of error
• Applied effective time management techniques to meet tight deadlines.
• Self-motivated, with strong sense of personal responsibility.
• General office support provided in professional environment.

• Organized and detail-oriented with strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managing service processes with suppliers.
• Analysis of Brand Service performances.
• Legal time tracking of customer products sent for repair.
• Analysis and resolution of customer complaints submitted by customer experience team.
• Analysis of NPS results of Customer Services and After-Sales Services and taking action according to results

Accounting

• Tracked hours and expenses to keep project on task
• Responded to requests for information on materials to inquiring parties.
• Consulting software team for integration of E-Invoice and SAP systems
• Creating customer E-Invoices manually and sending them to customers

Sales Operation

• Analysis and reporting of customer returns
• Approval and system registration of customer return invoices

Supply Chain

• Analysis of system problems caused by outsourcing of warehouse

Order Desk

Preparation of customer orders on SAP

SAP records of approved invoices

Shipment orders of open orders with new stock receipts

• Managing customer and supplier relationships.
• Production of special POP materials in manufacturers.
• Coordinating distribution of POP materials to Display point of customer.
• Project coordination during campaign periods.
• Informing design team about customer demands and requests
• Stayed current on company offerings and industry trends.
• Coordinated with internal teams to facilitate prompt delivery of client projects.

• Analysis of customer stock and sales reports, informing sales team
• Analysis and approval of price difference, bonus and return invoices
• Monitoring customer credit limits and payments
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Applied effective time management techniques to meet tight deadlines.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.

• Proved successful working within tight deadlines and fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Preparing daily stock and sales reports
• Creating customer orders in system