Geet Gulati
Berlin
Summary
Intend to build a career with leading organization with commitment and dedication, which will help create an atmosphere for potentiality, efficiency, and elevation of the career. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Team Leader
ICG MEDICAL INDIA PVT LTD/ GREENSTAFF MEDICAL USA
08.2024 - 09.2024
- Cultivated authentic engagement, and ignited inspiration among team members.
- Transformed strategic plans into workable solutions.
- Identified market and process opportunities that drive revenue and profit growth.
- Provided feedback during regional team meetings about quality of inbound leads, market trends and conditions.
- Executed a recruiter recognition program at the organization.
- Provided solutions to problematic staffing needs.
- Formed strong relationships by acting as a trusted advisor to both clients and candidates, ensuring seamless collaboration throughout the recruitment process.
Recruiter/Senior Recruitment Consultant
ICG MEDICAL INDIA PVT LTD/ GREENSTAFF MEDICAL USA
09.2022 - 07.2024
- Worked as a healthcare recruiter in a nurse staffing agency, dealing with all international nurses, providing them job opportunities, assisting in filling Visa petitions in the US.
- Interviewed healthcare professionals, evaluated candidates' strengths and skills, and compared them with clients' requirements.
- Driven results by negotiating contracts, closing deals, and achieving goals that deliver success for everyone involved.
- Identified top accounts, target skill sets, key market segments, assessed client staffing requirements, client referral intakes, & marketing.
- Recruited more than 50 international nurses in a period of 8 months, and committing them to 5600 hours over a three-year period.
- Developed a robust, qualified pipeline and managed strategic and customer-centric account planning and forecasting.
Senior Analyst Operations
AMERICAN EXPRESS
10.2021 - 05.2022
- Handled requests such as payments, reconciliation, account maintenance, credit balance refund, financial adjustments, and other queries for premium and high -value customers.
- Conducted root cause analysis of changes in workflows, procedures, servicing levels based on customer's demands.
- Worked on various payment portals to ensure complete adherence to the approval grid for financial adjustments.
- Coordinated with other operations departments and customer groups to deliver quality service and support new product launches, promotions etc.
Technical Customer Care Service
BRAINWORK TECHNOLOGIES PVT LTD.
02.2020 - 08.2021
- Successfully greeted customers, educated them on current promotions, while assisting them with product queries and pricing policies.
- Monitored both customer behavior and employee performance daily to make sure that the service being provided meets company standards.
- Analyzed and made decisions based on customer data.
- Used conflict resolution and negotiation skills to defuse situations, like escalated customer issues.
- Aligned new employees with managers and their team, and communicating involvement procedures to all stakeholders.
Dispute Analyst
AMERICAN EXPRESS
01.2019 - 07.2019
- Managed debit and credit adjustments in the account.
- Built dispute cases to recover funds for merchants using proprietary software.
- Ensured that the appropriate course of action is being pursued when dealing with fraudulent transactions.
- Managed disputes on insurance claims.
Process Associate
CLAIRVOLEX KNOWLEDGE PROCESS PVT LTD.
12.2017 - 06.2018
- Maintained the accuracy and integrity of all data handled.
- Acquired skills for report preparations and fetching of data from relevant sources with strong attention to detail, and organizational skills
- Performed as per organizational objectives, complying with project, and team's administrative requirements.
- Used various patent/ non-patent/ market search database and other tools including MS Excel/ PPT/ Word
Badminton Coach
Sports complex/ Mahashay Chunnilal Bal Mandir School
01.2016 - 11.2017
- Leadership: Gained confidence in leading and inspiring a group of young people to learn and develop in a positive sporting environment.
- Planning & Time-management: Gained experience in planning coaching programs that ensure progression and the development of the appropriate skills within a given time frame.
- Initiative: Be able to adapt the sessions depending on the participants' needs and varying levels of progression.
- Role specific skills: Enhanced badminton coaching skills by breaking down movements and techniques to basic sequences and taught them to an audience of varying abilities.
Team Member/Volunteer
AIESEC DELHI IIT
12.2014 - 10.2015
- Performed group activities and took initiative equally.
- Attended conferences related to the work assigned in the group activities.
- Planned day-to-day activities.
- Encouraged new students to enrol in AIESEC and taught the role and responsibilities to them.
- Handled different expats from various nations to help them with their project internships.
Education
Global MBA -
Gisma University of Applied Sciences
Potsdam, Germany06.2025
Bachelor's - commerce
ARSD
Delhi, India12.2017
Skills
- Good communication skills
- MS Word
- MS Excel
- People management
- Team building
- Analytical thinking
- Leadership
- Attention to detail
- MS Outlook
- Critical thinking
- Researching skills
- Leadership quality
- Goal-oriented mindset
- Relationship development
Accomplishments
- Sports Head for the batch of 2013-2014, New Era Public School, Delhi.
- National Level and Zonal Level Badminton Player.
- Zonal Level Football Player.
Communication Skills
Exceptional listener and communicator who effectively conveys information verbally and in writing for better results.
References
References available upon request.
Timeline
Team Leader
ICG MEDICAL INDIA PVT LTD/ GREENSTAFF MEDICAL USA
08.2024 - 09.2024
Recruiter/Senior Recruitment Consultant
ICG MEDICAL INDIA PVT LTD/ GREENSTAFF MEDICAL USA
09.2022 - 07.2024
Senior Analyst Operations
AMERICAN EXPRESS
10.2021 - 05.2022
Technical Customer Care Service
BRAINWORK TECHNOLOGIES PVT LTD.
02.2020 - 08.2021
Dispute Analyst
AMERICAN EXPRESS
01.2019 - 07.2019
Process Associate
CLAIRVOLEX KNOWLEDGE PROCESS PVT LTD.
12.2017 - 06.2018
Badminton Coach
Sports complex/ Mahashay Chunnilal Bal Mandir School
01.2016 - 11.2017
Team Member/Volunteer
AIESEC DELHI IIT
12.2014 - 10.2015
Global MBA -
Gisma University of Applied Sciences
Bachelor's - commerce
ARSD
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