Genesis Rivera-Millet
Newcastle
Summary
Dynamic professional with a proven track record in customer support and problem-solving, demonstrated at Delaware Orthopedics Specialists Fluent in Spanish and English, adept at data entry and call center operations, I significantly enhanced customer satisfaction and efficiency. Skilled in PowerChart, I excel in fast-paced environments, ensuring high-quality service and operational excellence.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Delaware Orthopaedic Specialists
07.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and co-payments for billing.
- Translated customer inquiries and concerns to ensure clear communication.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Navigated various software platforms seamlessly, improving call handling and minimizing patient wait times.
Cleaner
BlackRock
07.2020 - 02.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Cashier
Burger King
06.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Newark High School
08-2021
Skills
- Problem-solving skills
- Insurance verification
- Teamwork
- HIPPA rules and regulations
- Data entry
- Customer service
- Call center operations
- Appointment scheduling
- FLUENT IN SPANISH AND ENGLISH
- Documentation and reporting
- Proficient in PowerChart
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Delaware Orthopaedic Specialists
07.2021 - Current
Cleaner
BlackRock
07.2020 - 02.2021
Cashier
Burger King
06.2018 - 02.2020
High School Diploma -
Newark High School
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