Geoffrey Kasyoka
IT Support Specialist
Hamburg,HH
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Warehouse Associate
Amazon
08.2023 - Current
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Reduced order processing time through effective organization and prioritization of tasks.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Territory Manager Network
TotalEnergies Marketing Plc
10.2019 - 07.2023
- Maintain Territory control; Coordinate, develop and supervise the policies of the network section
- Optimization of stations Profit & Loss
- Regularly monitored territory sales with dealers, ensuring targets were on track to achievement and adapting where required ensuring high profit margins and exceeded sales quota
- Oversaw and executed complete sales cycle process, from prospecting through to contract negotiations and closing.
Stocks Coordinator
Gapco Kenya Ltd & TotalEnergies Marketing Plc
08.2015 - 09.2019
- Daily analysis and highlights of stocks reports which ensured Nil stock-outs in hospitality locations due to proper stock management
- Reconciliation of local entries against stocks by ensuring all entries are received and utilized to zero resulting to Zero penalties due to early payment of taxes on time
- Preparation of monthly stock reconciliation ensuring nil penalties through avoidance of aging of stocks
- Nil stock-outs in hospitality locations due to proper stock management and developed a template that helped close historical stock reconciliation issues.
IT Support and Network administrator
The 410 Bridge International
07.2010 - 07.2015
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Implemented and maintained virtual private networks.
- Provide friendly, timely and high quality IT support to our internal and remote team of over 50 users
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Installed and configured network printers and other peripheral devices.
- Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented upgrades to system hardware and software.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Maximized system availability through development and testing of contingency plans.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Evaluated software products to determine compatibility with existing systems.
Software Tester
DataDyne Organization
07.2009 - 06.2010
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Optimized test cases to maximize success of manual software testing.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
- Contributed to the successful launch of new products through meticulous testing of pre-release builds, ensuring a polished end-user experience.
- Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
- Recommended changes and corrections to developers for optimal software performance and usability.
Education
German Language -
KERN Training
Hamburg, Germany 10.2024 -
Post Graduate Diploma in Data Science - undefined
Careerera
Hamburg, GermanyBachelor of Science - Computer Science
Jomo Kenyatta University of Agriculture and Technology
Nairobi, Kenya 01.2009 -
Certified Public Accountant - Public Accounting
KASNEB
Nairobi, Kenya 01.2015 -
Cisco Certified Network Associate - IT
Computer Pride College
Nairobi, Kenya 01.2010 -
Skills
Shared point configuration
Microsoft office skills
Trouble shooting skills
SAP support
Customer Service Skills
Communication skills
Hardware Configuration
Network Security
Customer service expert
Videoconferencing
Project Coordination
Computer System Diagnostics Software
Ticket management
TCP/IP
Security Protocols
Hardware diagnostics
Training Materials Development
CCNA Certification
User Training
Complaint resolution
Application installations
Analytical Thinking
Accomplishments
- Managed the planning and implementation of new anti-virus and data protection software, ensuring organization remained under budget and keeping downtime to minimum
- Designed and implemented an improved IT security system, increasing overall IT security by 70%
- Recognized by management at The 410 bridge for leadership and proactive behaviors, leading to no penalties from the revenue authority on audit.
- Contributed to a reduction in operational costs of 30%.
Timeline
German Language -
KERN Training
10.2024 -
Warehouse Associate
Amazon
08.2023 - Current
Territory Manager Network
TotalEnergies Marketing Plc
10.2019 - 07.2023
Stocks Coordinator
Gapco Kenya Ltd & TotalEnergies Marketing Plc
08.2015 - 09.2019
Certified Public Accountant - Public Accounting
KASNEB
01.2015 -
IT Support and Network administrator
The 410 Bridge International
07.2010 - 07.2015
Cisco Certified Network Associate - IT
Computer Pride College
01.2010 -
Software Tester
DataDyne Organization
07.2009 - 06.2010
Bachelor of Science - Computer Science
Jomo Kenyatta University of Agriculture and Technology
01.2009 -
Post Graduate Diploma in Data Science - undefined
Careerera