George Beresford Campbell
Munich
Summary
Hardworking and committed with extensive experience primarily in high volume venues, having worked up from waiter to assistant manager whilst pursuing a STEM degree in Marine biology. Specialising in multiple departments such as on the bar, in the front of house and in management. Skilled in both customer and team relations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Turtle Bay
12.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Experienced in all departments across the venue, including on the bar, in front of house and in the kitchen.
- Trained and mentored new employees on the floor and in the bar.
Head Waiter
Turtle Bay
07.2023 - 12.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw the training of staff members
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
Waiter
Turtle Bay
02.2022 - 07.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Promoter
Eataly
03.2020 - 08.2020
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Utilised persuasive language and sales techniques to effectively sell product to consumers
Veterinary Assistant
Kleintierklinik Dr Lutz
07.2018 - 01.2019
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
St. George's International School
Munich, GermanyBachelor of Science - Marine Biology
University of Plymouth
Plymouth07.2023
Skills
- Customer rapport
- Liquor, beer, and wine knowledge
- Menu Memorization
- Strong multitasking
- Money Handling
- Decision-Making
- Recruitment and hiring
- Team Leadership
- Problem Resolution
- Attention to Detail
- Technical Proficiency
Languages
German
Intermediate (B1)
Timeline
Assistant Manager
Turtle Bay
12.2023 - 09.2024
Head Waiter
Turtle Bay
07.2023 - 12.2023
Waiter
Turtle Bay
02.2022 - 07.2023
Sales Promoter
Eataly
03.2020 - 08.2020
Veterinary Assistant
Kleintierklinik Dr Lutz
07.2018 - 01.2019
St. George's International School
Bachelor of Science - Marine Biology
University of Plymouth
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