George Spence
Claymont
Summary
Skilled manager with a proven track record at RCS Mufflers, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management and decision-making, driving team performance and fostering a productive work environment. Committed to delivering high-quality service and operational excellence.
Overview
24
24
years of professional experience
Work History
Manager
RCS Mufflers
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Interstate All Battery Center
03.2014 - 07.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Automotive Technician
Foulk Rd Exxon
04.2001 - 03.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
De La Warr High School
New Castle, DE05-1975
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
RCS Mufflers
07.2021 - Current
Manager
Interstate All Battery Center
03.2014 - 07.2021
Automotive Technician
Foulk Rd Exxon
04.2001 - 03.2014
High School Diploma -
De La Warr High School
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