Summary
Overview
Work History
Education
Skills
Other Experience
Certification
Timeline
Generic

George Twaddell

Wilmington,DE

Summary

Dynamic individual with hands-on experience in all facets of Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Shift Manager

Burger King
06.2024 - Current
  • Manage team members: Assign tasks, train new employees, and motivate staff to provide good customer service
  • Ensure customer service: Respond to customer feedback and complaints, and ensure customers are served quickly
  • Maintain cleanliness and safety: Ensure the restaurant is clean, sanitary, and safe, and that all safety and security procedures are followed
  • Control costs: Manage cash, food, labor, and other costs to stay within budget
  • Open and close the restaurant: Set up the cash registers and ensure the restaurant is ready to open and close
  • Take inventory: Check the stock of food and supplies
  • Place orders: Order products and post sales
  • Report violations: Report any safety, sanitation, or security violations to restaurant management
  • Created new closing duties checklist to ensure uniformity and proper procedures

Overnight Shift Manager

Wawa
06.2021 - 09.2022
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Prepare breakfast items in a high volume area
  • Adhere to all company preparation procedures
  • Inventory control

Caretaker

Clifford Twaddell
01.2019 - 02.2020
  • Transportation of client to all medical, financial, and day to day functions.
  • Preparation of meals and upkeep of domicile

Customer Service Associate

Walgreens
03.2018 - 11.2018
  • Registers sales on assigned cash registers
  • Engaging customers, greeting them, and offering assistance with products and services
  • Recommends items for sales and trade up and/or companion items
  • General upkeep of both internal and external areas

Accounts Payable Specialist

Amerisource Bergen
07.2015 - 09.2016
  • Responsible for tracking and recording of all Accounts for Contact Agents in the Field.
  • Analysis of Field Agent receipts to ensure they are in accordance with both Company and Federal Guidelines
  • Entering and maintenance of individual Credit Card accounts to ensure prompt payment schedules.
  • Intake and resolution of Field Agent inquiries through phone and e-mail using multiple computer platforms.

Accounts Payable Specialist

Artesian Water Company, Inc.
08.2014 - 12.2014
  • Processing of all Purchase Orders and Invoices
  • Reconciliation of all internal Credit Card payments including dispute resolution
  • Monthly accrual determinations
  • Weekly Check Processing
  • Year-end closing duties

Credit Dispute Analyst

Barclaycard
03.2014 - 08.2014
  • Process write-offs, credit memos-and merchandise charge backs
  • Obtain supporting documents to validate or deny dispute claims
  • Work directly with merchants and cardholders to resolve customer issues of fraudulent/unauthorized activities
  • Research account inquiries and report, escalate, and alarm the officials of the Fraud Department to prevalent loss once abnormal activity transactions have been determined.
  • Consistent use of all Federal, Visa, Mastercard, and Company rules and regulations

Billing Analyst/Cash Applications Specialist/Accounts Payable Specialist

CondeNast Publications
03.2003 - 12.2008
  • Processing of all internal/external Insertion orders for advertisements to be billed in various publications.
  • Advertiser/Client Account maintenance in coordination with Internal Sales and Credit Departments including providing updated with client financial data and payment history to evaluate credit exposure and availability
  • Assisting in Account Receivables of past due advertising accounts
  • Weekly Billing Statements in adherence with publication timetables reconciliation
  • Research and application of all Foreign/Domestic Wire Payments
  • Ongoing research of unapplied cash in coordination with the Credit Department to ensure precise application on Corporate Accounts
  • Monthly and Year End reconciling of all accounts including General Ledger entries as needed
  • Cash Application Liaison to Project Manager in charge of PeopleSoft Conversion
  • Check figures, postings, and documents for correct entry and proper General Ledger coding for all Accounts Payable functions
  • Setup and updating of all vendor accounts in AP systems
  • Initiating payment for all vendors through wire and check payments
  • Personally responsible for all sensitive Executive Expense and Corporate Ad Hoc Accounts
  • Access multiple platforms for financial information to answer internal/external account questions

Staff Accountant/Payroll Manager

New Horizons Computer Learning Center
03.1997 - 07.2000
  • Responsible for processing of all Accounts Payable/Receiving invoicing for Pennsylvania and Northern California franchise sites as well as Payroll for 120 Employees through ADP
  • Create daily sales tracking/forecasting statements
  • Recording of all Daily Deposits, including Business to Business Accounts Receivables

Education

N/A - Accounting

University of DE/Delaware Technical
Wilmington, DE
06.2000

High school diploma - College Prep

Mt. Pleasant High School
Wilmington, DE
06.1993

Skills

  • Schedule oversight
  • Verbal and written communication
  • Training and mentoring
  • Team building
  • Handling customer complaints
  • Quality assurance
  • Interpersonal skills
  • Shift leadership
  • Relationship building

Other Experience

10+ years of Restaurant Management Experience as Shift/Bar/FOH Manager at various companies including TGI Fridays, Ruby Tuesdays, and Timothy’s of Newark.

Certification

ServeSafe Managment Certified


Other Experience: 10+ years of Restaurant Management Experience as Shift/Bar/FOH Manager at various companies including TGI Fridays, Ruby Tuesdays, and Timothy’s of Newark.

Timeline

Shift Manager

Burger King
06.2024 - Current

Overnight Shift Manager

Wawa
06.2021 - 09.2022

Caretaker

Clifford Twaddell
01.2019 - 02.2020

Customer Service Associate

Walgreens
03.2018 - 11.2018

Accounts Payable Specialist

Amerisource Bergen
07.2015 - 09.2016

Accounts Payable Specialist

Artesian Water Company, Inc.
08.2014 - 12.2014

Credit Dispute Analyst

Barclaycard
03.2014 - 08.2014

Billing Analyst/Cash Applications Specialist/Accounts Payable Specialist

CondeNast Publications
03.2003 - 12.2008

Staff Accountant/Payroll Manager

New Horizons Computer Learning Center
03.1997 - 07.2000

N/A - Accounting

University of DE/Delaware Technical

High school diploma - College Prep

Mt. Pleasant High School

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George Twaddell