Georgette Carter
Dover
Summary
Confident, adaptable, and customer-focused professional with over 10 years of experience across banking, management, customer service, and operations. Skilled in problem-solving, leadership, team collaboration, and delivering high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Small Business Preferred / Complaints Resolution Specialist
Bank of America
09.2021 - Current
- Conduct thorough research to resolve complex client complaints via documentation, call reviews, and frontline collaboration.
- Compose clear, professional resolution letters for written and escalated concerns.
- Deliver empathetic, one-call resolutions aligned with customer needs.
- Promote digital tools and multichannel engagement to improve client financial wellness.
- Support Diversity & Inclusion (D&I) initiatives through participation in Employee Networks, learning sessions, and community engagement.
Loan Underwriting & Office Manager
EMG Acquisition
02.2017 - 12.2022
- Evaluated loan applications for creditworthiness and legal capacity to repay.
- Performed income, property, and credit analyses within tight deadlines.
- Supported collections and delinquency processes, including skip tracing and client outreach.
- Managed office operations, client documentation, and loan compliance.
Store Manager
Valero
01.2019 - 11.2019
- Recruited, trained, and supervised retail staff to meet sales and service goals.
- Oversaw inventory, scheduling, and merchandising per monthly planograms.
- Ensured accuracy of daily financial reporting, deposits, payroll, and compliance.
Customer Service Associate
Wawa
03.2014 - 02.2019
- Delivered friendly, efficient service in a fast-paced retail environment.
- Operated registers, handled transactions, and ensured compliance with ID verification policies.
- Maintained inventory and cleanliness of the register area.
Assistant Store Manager / Account Manager / Collections
Rent-A-Center
09.2016 - 02.2017
- Managed customer accounts, collections, and order processing.
- Coordinated delivery and setup of merchandise, performed credit verification, and followed up on past-due accounts.
- Trained and supervised staff, monitored store operations, and maintained showroom quality.
Optician
Delaware Eye Care Center
08.2015 - 04.2016
- Assisted patients with eyewear selection, adjustments, and fittings.
- Processed insurance, sales, and maintained client records.
- Measured optical parameters and coordinated prescription fulfillment.
Sales Associate
Specs For Less
11.2012 - 12.2013
- Provided excellent patient service, processed lens orders, and handled insurance authorization.
- Performed frame adjustments and assisted in eyewear selection.
Education
High School Diploma - Business Ethics
Swenson Arts & Technology High School
Philadelphia, PA01.2004
Skills
- Loan Underwriting Credit Analysis Account Management
- Office Administration Data Entry QuickBooks Microsoft Outlook
- Leadership Team Training Retail & Sales Management
- CRM Tools (Salesforce, proprietary systems) Customer Service
- Bilingual Public Relations Notary Services
- Strong Organizational & Time Management Skills
Certification
- Notary Public – Delaware (Expired Nov 2021)
- ABC License – Delaware (Expired Apr 2021)
- State Certified Form 50 Representative – Civil Court
- Professional in Human Resources (in progress or expired – please confirm)
- Valid Driver’s License
Timeline
Senior Small Business Preferred / Complaints Resolution Specialist
Bank of America
09.2021 - Current
Store Manager
Valero
01.2019 - 11.2019
Loan Underwriting & Office Manager
EMG Acquisition
02.2017 - 12.2022
Assistant Store Manager / Account Manager / Collections
Rent-A-Center
09.2016 - 02.2017
Optician
Delaware Eye Care Center
08.2015 - 04.2016
Customer Service Associate
Wawa
03.2014 - 02.2019
Sales Associate
Specs For Less
11.2012 - 12.2013
High School Diploma - Business Ethics
Swenson Arts & Technology High School
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