Georgiana Manolache
Summary
Strategic and results-oriented leader with a strong background in supply chain management, known for driving operational excellence and leading diverse teams to achieve high performance. Experienced in managing complex, high-volume operations, with a focus on safety, quality, and efficiency. Proven ability to implement cost-effective strategies that enhance KPI performance and deliver continuous improvement. Recognized for innovative problem-solving and effective leadership in dynamic environments, with a talent for navigating and influencing change.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Interim Operation Manager
AMZL Logistics - DS Variable
12.2023 - Current
- Led a team of 200+ colleagues and management staff across 24/7 operations, directly managing 2 area managers and 3 shift managers to ensure seamless workflow and high performance
- Successfully spearheaded the launch of the highest volume sortation process in the EU, achieving top efficiency in same-day delivery
- Implemented site automation for sortation systems, serving as the point of contact for manager training, resulting in improved accuracy and speed
- Optimized resource management and operational planning, significantly reducing costs while maintaining high productivity levels
- Developed and executed productivity plans by conducting forecast reviews and collaborating with leadership to balance workloads effectively
- Oversaw safety, quality, and productivity metrics, consistently meeting customer delivery promises through structured weekly reviews and daily operational assessments
- Fostered an inclusive work environment by conducting structured 1:1 meetings and operational reviews, leading to exceptional team performance metrics
- Represented the station in daily and weekly operational reviews, driving the creation and implementation of actionable plans to address operational challenges
- Created comprehensive process guides for stakeholder upskilling, collaborating with engineers to ensure adherence to 5S standards and excellence in planning for both on-site and on-road teams.
Area Manager Delivery Operation
AMZL Logistics - DS Variable
04.2023 - 12.2023
- Managed communication and coordination between 14 Delivery Companies and 14 Business Owners, acting as the primary liaison to ensure alignment between Operations and stakeholders
- Supported the Operation Manager by analyzing and diagnosing root causes for success and failure in meeting departmental delivery and site KPIs/goals, implementing strategies for continuous improvement
- Led weekly 1:1 Performance Reviews with Delivery Companies, discussing key performance metrics and creating actionable plans to achieve green status, resulting in a significant improvement in performance ranking (DLU2 achieved 14th in the UK)
- Collaborated closely with Business Owners to enhance their operational performance, leading to improved ranking and operational efficiency
- Developed and implemented a safe working environment and sustainable operational plans, resulting in a notable improvement in associate sentiment (Job Stress improved from 49% in March to 64% in June; Job Satisfaction increased from 68% to 73%)
- Conducted daily audits and station reviews, fostering accountability and promoting a continuous improvement culture, which contributed to the station receiving positive regional recognition
- Successfully passed the Delivery Service Providers Employee Relations audit, earning commendations for improved DA safety, station cleanliness, and overall experience.
Shift Manager
AMZL Logistics - DS Variable
04.2022 - 04.2023
- Led daily team briefings for Yard Marshals, ensuring clear communication and alignment on operational goals and safety protocols
- Developed and trained Yard Marshals, Driver Trainers, and Field Quality Assurance Specialists teams, enhancing their skills and operational efficiency through targeted instruction and continuous support
- Facilitated daily and weekly performance meetings with Delivery Station Partners and On Site Managers, analyzing performance metrics and collaboratively creating action plans to drive improvements
- Monitored and ensured on-road performance and safety, overseeing the activities of Delivery Associates to maintain high standards of service and compliance with safety regulations
- Assisted the Operation Manager in diagnosing and addressing key factors impacting departmental delivery and site KPIs, contributing to the continuous improvement of operational outcomes
- Proactively identified and mitigated safety hazards, fostering a secure and compliant work environment.
AM Operations Supervisor
AMZL Logistics - DS Variable
01.2020 - 04.2022
- Led daily briefings with all associates, ensuring clarity in communication and alignment with daily production targets and safety guidelines
- Trained and developed the sortation team, driving improvements in efficiency and accuracy through hands-on instruction and continuous mentorship
- Coordinated and assigned tasks to associates based on workflow requirements, ensuring seamless operations and consistent achievement of daily production KPIs
- Collaborated with the management team to identify and optimize process-related challenges, contributing to streamlined operations and enhanced productivity
- Supported the Shift Manager in analyzing operational performance, identifying root causes of inefficiencies, and implementing strategies to meet departmental delivery and site KPIs
- Proactively identified and mitigated safety hazards, ensuring a safe working environment and compliance with company safety standards.
Night Shift Supervisor
AMZL Logistics - DS Variable
10.2018 - 01.2020
- Efficiently resolved operational issues, ensuring minimal disruption to nightly logistics operations and maintaining smooth workflow continuity
- Utilized Excel, Word, and Amazon-specific tools to track, analyze, and resolve issues, enhancing accuracy and efficiency in problem-solving processes
- Cultivated leadership skills through hands-on management of day-to-day operations, leading to improved team performance and operational efficiency
- Reported daily operational results to upper management, providing clear and actionable insights to support decision-making and strategic planning.
Logistics-Problem Solver
AMZL Logistics - DS Variable
05.2017 - 10.2018
- Promptly resolved operational issues, minimizing delays and ensuring continuous workflow within the logistics environment
- Leveraged Excel, Word, and Amazon-specific tools to track and analyze issues, enabling efficient and accurate problem resolution
- Troubleshot and resolved parcel scanning problems encountered by associates, improving operational efficiency and reducing error rates
- Applied in-depth knowledge of GMP and SOP to daily tasks, ensuring compliance with industry standards and optimizing workflow processes
- Identified and rectified errors and damages, contributing to the maintenance of high-quality service standards.
Education
BA in Biochemistry -
University of Bedfordshire, UK
01.2013 - 04.2016
Mathematics and Computer Science Profile - undefined
National College Iasi, Romania
01.2005 - 04.2013
Skills
- Customer-Centric Operations: Prioritizing customer satisfaction and service excellence in all processes
- Problem Solving & Troubleshooting: Identifying and resolving operational issues with a focus on efficiency and accuracy
- Project Management: Delivering complex projects on time and within budget, utilizing strong planning and execution skills
- Stakeholder Management & Influence: Effectively managing relationships and influencing key stakeholders to drive operational success
- P&L and Budget Management: Expertise in managing budgets and P&L, optimizing costs while maintaining service quality
- Process Design & Optimization: Designing and implementing efficient operational processes to meet KPIs and business goals
- Continuous Improvement: Applying continuous improvement methodologies to enhance productivity and operational efficiency
- Training & Development: Facilitating the creation and delivery of training programs to upskill teams and enhance performance
- Operations Process Design: Expertise in creating streamlined processes for large-scale operations
- Time Management & Prioritization: Proven ability to manage time effectively and prioritize tasks to meet deadlines
- Communication: Strong and confident communicator, both written and verbal, with the ability to convey complex information clearly
- Interpersonal Skills: Building strong relationships and fostering a collaborative work environment
- Relationship Building: Skilled in establishing and nurturing professional relationships that drive team and business success
Timeline
Interim Operation Manager
AMZL Logistics - DS Variable
12.2023 - Current
Area Manager Delivery Operation
AMZL Logistics - DS Variable
04.2023 - 12.2023
Shift Manager
AMZL Logistics - DS Variable
04.2022 - 04.2023
AM Operations Supervisor
AMZL Logistics - DS Variable
01.2020 - 04.2022
Night Shift Supervisor
AMZL Logistics - DS Variable
10.2018 - 01.2020
Logistics-Problem Solver
AMZL Logistics - DS Variable
05.2017 - 10.2018
BA in Biochemistry -
University of Bedfordshire, UK
01.2013 - 04.2016
Mathematics and Computer Science Profile - undefined
National College Iasi, Romania
01.2005 - 04.2013
Similar Profiles
Tchad BelleTchad Belle
Process Assistant at AMZL Logistics - DS VariableProcess Assistant at AMZL Logistics - DS Variable
Billy StevensonBilly Stevenson
Process Assistant at AMZL Logistics - DS VariableProcess Assistant at AMZL Logistics - DS Variable
Watna CamalaWatna Camala
Amazon FC Associate at AMZL Logistics - DS VariableAmazon FC Associate at AMZL Logistics - DS Variable
Robin FernandesRobin Fernandes
Cargo Operation Manager (Interim) at British Airways PLCCargo Operation Manager (Interim) at British Airways PLC
Faisal JavaidFaisal Javaid
CI & QC Manager and Interim Engineering Manager at AkzoNobel OmanCI & QC Manager and Interim Engineering Manager at AkzoNobel Oman