GERARDO ROSALES
Berlín
Summary
Experienced in operational management, financial planning, and client support, Customer Service and Administrative Professional excelling in enhancing operational efficiency, customer satisfaction, and profitability. Proven track record of implementing successful strategies to consistently achieve results that drive business growth. Strong skills in team leadership, process automation, and effective communication enable seamless collaboration with colleagues at all levels.
Overview
21
21
years of professional experience
Work History
Customer Service Agent
KONECTA - MUTUA MADRILEÑA
04.2024 - 09.2024
- Handled vehicle assistance services, managing emergency calls, coordinating towing services, and providing logistical support
- Utilized CRM systems to ensure efficient case management and service compliance
Customer Support Representative
EUROFIRMS - INTELCIA – Banco Sabadell
01.2024 - 04.2024
- Managed customer inquiries related to online banking services, ensuring prompt issue resolution and high-quality service
Administration Manager
OBLÍCUA SA
02.2022 - 11.2023
- Oversaw finance, logistics, human resources, IT, and sales operations
- Managed budgeting processes, financial reporting, and supplier negotiations
Financial Director
AGRÍCOLA LA VENTA S.A.
05.2017 - 01.2021
- Directed financial planning, risk management, and internal auditing
- Led a team of 14 staff members in accounting, treasury, and financial control
Administrative Director
RED DE COMBUSTIBLES LÍQUIDOS
04.2014 - 09.2015
- Ensured operational continuity by managing IT systems, resource planning, and legal compliance
- Achieved a return on investment (ROI) of 4.2
Finance & Administration Director
COMERCIAL INDUSTRIAL DELTA
08.2008 - 07.2011
- Led financial and administrative operations, including budgeting, cash flow management, and supplier negotiations
- Delivered improved financial reporting accuracy and streamlined cost-control processes
Finance & Administration Director
AGRÍCOLA CHAPI
04.2003 - 11.2006
- Managed full-cycle financial operations, enhancing profitability through cost control, budget management, and investment analysis
Education
Master in Business Administration -
Universitat Oberta De Catalunya
Barcelona, Spain06-2024
Master in Finance - incomplete
Universidad Del Pacífico
01.1999
Bachelor's in Economics -
Universidad del Pacífico
01.1995
Skills
- Customer Service & Call Center Operations
- Administrative & Financial Management
- Process Automation & ERP Implementation
- Financial Analysis & Budget Control
- Client Relationship Management
- Project Valuation & Risk Assessment
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Agent
KONECTA - MUTUA MADRILEÑA
04.2024 - 09.2024
Customer Support Representative
EUROFIRMS - INTELCIA – Banco Sabadell
01.2024 - 04.2024
Administration Manager
OBLÍCUA SA
02.2022 - 11.2023
Financial Director
AGRÍCOLA LA VENTA S.A.
05.2017 - 01.2021
Administrative Director
RED DE COMBUSTIBLES LÍQUIDOS
04.2014 - 09.2015
Finance & Administration Director
COMERCIAL INDUSTRIAL DELTA
08.2008 - 07.2011
Finance & Administration Director
AGRÍCOLA CHAPI
04.2003 - 11.2006
Bachelor's in Economics -
Universidad del Pacífico
Master in Business Administration -
Universitat Oberta De Catalunya
Master in Finance - incomplete
Universidad Del Pacífico
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