Ghaith Fakhoury
Subject Matter Expert
Amman
Summary
A Subject Matter Expert specializing in Catalog and Customer Experience, with an engineering background and a passion for process improvement. I leverage data-driven insights to optimize workflows, enhance efficiency, and improve the customer journey. By collaborating with teams and stakeholders, I drive innovation, implement strategic enhancements, and streamline operations to align with business goals. Committed to continuous improvement, I deliver high-impact results that elevate processes and customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Subject Matter Expert
Amazon Inc
12.2024 - Current
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Implemented upstream defect elimination solutions in collaboration with multiple teams saving both money and headcount.
- Mentored junior team members, contributing to their professional growth and development.
- Enhancing team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Catalog Operations Associate
Amazon Inc
01.2023 - 11.2024
- Conducting analyses to data sets in order to reach data-driven decisions, reporting insights to higher management within certain programs to track progress on key metrics
- Executing process-wide priority projects to improve operations performance in association with operations team
- Demonstrating expertise in handling end-to-end processes and related tools; using them to identify operational issues and perform multiple Root Cause Analysis tools such as; lean six sigma
- Always arriving at new solutions, tools, processes in collaboration with multiple teams in order to reduce time and effort wasting on redundant and repetitive tasks
Catalog Operations Associate
Amazon Inc
04.2021 - 12.2022
- Validating the items data quality on Amazon website, performing root cause analysis and searching for missing information using queries
- Communicating with internal customers and stakeholders to initiate new programs, enhancing the Catalog for a better customer experience
- Handling day-to-day volumes of assigned tasks ensuring the given SLAs (Service Level Agreement) are met per quality standards
- Conducting training sessions for associates on new processes across the MENA region, as well as new hire training
Electrical Maintenance Engineer
Euro Jordan Trading Co.
Amman
11.2020 - 02.2021
- Installation of different low current systems, mainly automatic doors
- Maintenance for all electronic components in systems, including both preventive and corrective
- Analyzed and found solutions for problems with electrical and fixture issues
Education
Bachelor of Science - Mechatronics Engineering
The Hashemite University
Jordan 05.2015 - 07.2020
Tawjihi - Scientific Stream
Terra Santa High School
Amman, Jordan 05.2014 - 05.2015
Skills
Adaptability
Microsoft Office
Determined Problem-Solver
Strong Communicator
Training and mentoring
Strong analytical skills
Customer focus
Certification
Google Data Analytics Certificate, Coursera
Extra-Curricular Activities
Scouts Leader, Lions of The Mountain Scouts Group, Amman, Amman, 2015, Present Treasurer, Rotaract Club of Amman Ammon, Amman, Amman, 2022, Present
Timeline
Subject Matter Expert
Amazon Inc
12.2024 - Current
Senior Catalog Operations Associate
Amazon Inc
01.2023 - 11.2024
Catalog Operations Associate
Amazon Inc
04.2021 - 12.2022
Electrical Maintenance Engineer
Euro Jordan Trading Co.
11.2020 - 02.2021
Bachelor of Science - Mechatronics Engineering
The Hashemite University
05.2015 - 07.2020
Tawjihi - Scientific Stream
Terra Santa High School
05.2014 - 05.2015
Google Data Analytics Certificate, Coursera
Python Programming Fundamentals, LinkedIn
Certified Process Trainer, Amazon
Project Management Professional Candidate
Similar Profiles
Osama AbuhijlehOsama Abuhijleh
Associate at Amazon IncAssociate at Amazon Inc
ALEXIS ELAINE EDMONDSALEXIS ELAINE EDMONDS
Senior Operations Manager at Amazon IncSenior Operations Manager at Amazon Inc
John Elias BaldwinJohn Elias Baldwin
WHS Safety Specialist I at Amazon IncWHS Safety Specialist I at Amazon Inc